Whether your debit card is lost, stolen, damaged, expired, or no longer working, you have several convenient options for obtaining a replacement card. 

• Visit a Branch - Our branch locations offer instant-issue debit cards, making this the fastest way to receive a replacement. In most cases, you'll leave the branch with your new physical card the same day. 
• Online Banking or Mobile App - Use the Card Management feature in Online Banking or our Mobile App to request a replacement card. Once your request is submitted: 
  • A virtual card will be available for immediate use in our Mobile App that you can push to your digital wallet. 
  • Your physical card will be mailed to you within 7 to 10 business days. 
• Call Us - Contact us at (650) 363-1725 to request a replacement card. Once your request is processed: 
  • A virtual card will be available for immediate use in our Mobile App that you can push to your digital wallet. 
  • Your physical card will be mailed to you within 7 to 10 business days. 

Virtual Card Access 
When you request a replacement card through Online Banking, the Mobile App, or by phone, you may receive access to a virtual card before your physical card arrives. The virtual card will be available within our Mobile App. Tip: If you need your replacement card right away, visiting a branch for an instant-issue card is typically the quickest option.