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  • Knowledge Base
  • 1. What is Monterra Credit Union's Routing Number? Views: 325 Public
    Monterra Credit Union's Routing Number is: 321174851 You can find our routing number at the bottom of your checks as well: Use this Routing number to set up a Direct Deposit into your Monterra accounts.
  • 2. Does Monterra Credit Union use Short Codes for texting? Views: 163 Public
    Monterra Credit Union has a variety of Text Alert programs that use different short codes depending on the alert. The following short codes are used by Monterra and we recommend you store and save these short codes in your mobile phone. General Inquires/New Accounts: 94701 Debit/Credit Fraud Alerts: 23618 Card Manager Alerts: 288472 Digital Banking Alerts: 67669 Lending Center and Loan Applications: 39703 Financial Assistance and Payment Reminders: 97612 If you receive a message from a short co  More...
  • 3. How can I find my member account number? Views: 108 Public
    There are several ways you can obtain your member account number: Call us during our normal business hours at (650) 363-1725. Visit one of our branches. Within digital banking, when logged on, you can select an account type and click the small icon below account name and to the right of the masked account number to see the full account number. For mobile banking, after selecting the account type select “Show details” and click the small icon to the right of the masked account numb  More...
  • 4. How do I stop payment on a check that has been posted through my Monterra Credit Union Bill Pay? Views: 75 Public
    Please note that this can only be completed in the desktop version of online banking Desktop After logging into online banking hover over “Transfers Pay” then click “Bill Pay” Click on “Calendar” to find the payment Select the payment Click on the “View” option Select the option “Send a stop payment request” You you see a disclosure toggle the option to agree to it after you have read it You will receive a confirmation t  More...
  • 5. What are your Savings, Certificates, and Money Market rates? Views: 69 Public
    To get a complete listing of our Savings, Certificates and Money Market rates, please visit our rates page . We offer a variety of savings products with competitive rates! Click on the links below to learn more: Digital Savings Account - earn a higher rate on the first $5,000. Money Market Plus - earn more than a regular savings account without limiting your access. Certificates - Earn a higher rate of return than regular savings accounts with short- or long-term share certificates. Flex Certi  More...
  • 6. How do I access Monterra Credit Union Bill Pay? Views: 65 Public
    Mobile If you're using the Monterra Mobile App, follow the steps below. For computers, go to the desktop steps Option 1: From the home screen select the “Bill Pay” option on the bottom of the screen Option 2: Select “More” then “Transfer Pay” then “Bill Pay” Desktop If you’re using a computer, follow the steps below. For mobile devices, go to the mobile steps After logging into online banking hover over “Transfers Pay&  More...
  • 7. How do I become a member of Monterra Credit Union? Views: 60 Updated Public
    To become a Monterra member, one of the following eligibility requirements must be met: You live, work, worship, or attend school in San Mateo County, Alameda County, Contra Costa County, Santa Clara County or San Francisco County. You are a member of or employed by one of our partner organizations or businesses . You have a family member, domestic partner, or roommate that is a member of Monterra Credit Union. Open an Account >
  • 8. What are the fees to send out a Domestic or International Wire? Views: 59 Public
    The transfer fee for a Domestic Outgoing Wire is $20, the transfer fee for an International Outgoing Wire is $45. Additional fees may apply as other banks involved in the funds transfer may impose additional charges. Learn More About Wires >
  • 9. Does Monterra Credit Union have foreign currency for purchase or exchange? Views: 55 Public
    Monterra Credit Union focuses on services that meet the core needs of their local communities—such as savings, loans, and checking—rather than niche services such as foreign currency exchange, which is not used frequently by the majority of members. Currency exchange can be costly to implement and maintain, particularly for credit unions as it involves fluctuating exchange rates, counterfeit currency risks, and the need for up-to-date systems to manage conversions—adding operat  More...
  • 10. What holidays do you observe? Views: 52 Public
    Monterra Credit Union observes the following holidays: New Year's Day Martin Luther King's Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Native American Heritage Day (the Friday following Thanksgiving) Christmas Day You can view an updated holiday schedule on our Contact Us page.
All information provided through this site is intended to be accurate. However, there may be inaccuracies from time to time which we will make every attempt to correct immediately. Information provided is intended to assist you in making decisions and does not eliminate the need to discuss your particular circumstances with a qualified professional.