Selecting this report option will cause the report to include records in which the response time is 0.
Incidents that will have a response time of zero include:
  1. Incidents that originate from email (ingested by the system) that are declared as SPAM by staff
  2. Incidents that were manually captured by staff in the system (for things like phone conversations) and immediately closed
  3. Incidents that are opened and closed entirely during business hours.