What you should do if a payment that had been made through the Bill Pay but the payee never received it.

  • Check to see if a payment was scheduled and you did not set up the payee.
  • Check to see if the payment wasn't accidentally deleted.
  • More commonly, it was a recurring payment that was purposely deleted, but wasn't set back up with the correct information.

To sign up for overdraft protection contact member services today.