With Redwood Credit Union’s Mobile Banking App, you have the ability to make check deposits directly to your account, from anywhere in the world, all at the click of a button!

Before you can use Mobile Check Deposit, you must first perform the following:

Compatible Devices

To use Redwood Credit Union’s Mobile Banking App, you must have one of the compatible devices listed below:

  • Android® with OS version 3.0 or later
  • Android® tablet with OS version 3.0 or later
  • iPhone® with Apple® iOS, version 4.3 or later
  • iPad® 2 or later with Apple® iOS version 5 or later

Eligible Accounts

  • Checking
  • Savings
  • Money Market
  • Health Savings

Please note:  Individual Retirement Accounts (IRA), and Certificate of Deposit (CD) accounts are not eligible for mobile deposit.

Accessing Mobile Check Deposit

Open the Redwood Credit Union mobile banking app and log in with your username and password.

Choose Deposit Checks

Once you’ve signed in, select 'Deposit Checks' from bottom menu. If this is your first time depositing checks within the mobile app you may need to accept the Mobile Check Deposit service agreement. Please read agreement and then select Accept.

Deposit Checks Navigation:

Mobile Check Deposit Service Agreement Page:

Mobile Check Deposit Service Agreement

Making the Deposit

Mobile app Deposit Checkes section

To make the deposit, perform following steps:

1. The app will request to access your camera. Click “Ok”.

Allow Access to the Camera

2. Choose the account by selecting from the available options under “To this Account”
3. Enter the check amount
4. Prepare the check for photos. Make sure the check has been endorsed, is free of wrinkles, has all fields completed, and the numbers at the bottom of the check are clear and readable. Follow these guideline for the best results:

  • Take the picture in a well-lit environment against a flat dark background, with no other documents or items under the check.
  • Hold the phone horizontal to the check.
  • Do not use a flash. Ensure there are no shadows or glare on the check image.
  • Be sure to capture all four corners of the check in the picture frame.
  • Review the check image. It must be in focus and amount, payee name and account number must be clear and readable.

5. Capture front photo - Hold still and follow the directions as the system auto captures the check image.

  • If the app is unable to auto capture the image, click continue to manually take the image and then click “snap photo”.
  • Auto Capture
    Auto Capture Intro
    Auto Capture Image of From of Check.
  • Manually Take Photo
     Unable to Auto Capture the Check Image
    Front of Check to Manually take Photo

6. Capture back photo - Hold still and follow the directions as the system auto captures the check image.

  • If the app is unable to auto capture the image, click continue to manually take the image and then click “snap photo”.

7. Choose Next
8. Confirm that the deposit information is correct. If so, select Confirm Deposit and if not, select Cancel to repeat deposit steps.

Deposit Check - Continue Funds availability
9. Once your deposit is complete, you can either deposit additional checks, go to the main menu, or close the App.

Deposit Check - Complete

How it Works

Once your mobile deposit is complete you will receive a confirmation email. Check processing can take 3-5 days.

If there is an issue with a check the deposit amount will be reversed and it will post on your account as a withdrawal adjustment. An email will be sent to you detailing why the check was not accepted.

If you are having issues making a mobile deposit, please review the following:

Download or access now

iOs (for iPhone & iPad)

Download on the App Store

Android

Android App on Google Play