It is recommended that you first contact the related merchant for an explanation, or a refund. If you still have a concern after contacting the merchant, you may contact us at 1 (800) 479-7928 to dispute the transaction.

Report Suspected Fraud, a Lost or Stolen Card or Reset Your Account

Report any RCU Card Lost or Stolen*:

Activate or Report a Lost/Stolen Debit Card

  • 1 (888) 782-2228

Activate or Report a Lost/Stolen Credit Card (Consumer) 
Note: Also used to request a new PIN.  

  • 1 (866) 300-8423

Activate or Report a Lost/Stolen Credit Card (Business)
Note: Also used to request a new PIN.  

  • 1 (844) 491-2997

24 hour convenience and access use:

24-Hour Telephone Teller
Get free 24-hour access to your account by phone. 
Just call (707) 576-5000 or 1 (800) RCU-4030.

* Cards reported stolen/suspected fraud or lost will be blocked from use. To receive a new card, you must contact RCU during business hours.

** Online banking requires a valid User ID and password. Register here

RCU Debit Card Member Security/Fraud Detection:

  • 1 (888) 241-2440 when calling from within the U.S.
  • (909) 941-1034 if calling collect from outside the U.S.