How do I dispute an unauthorized charge on my credit card?
It is recommended that you first contact the related merchant for an explanation, or a refund. If you still have a concern after contacting the merchant, you may contact us at 1 (800) 479-7928 to dispute the transaction.
Report Suspected Fraud, a Lost or Stolen Card or Reset Your Account
Report any RCU Card Lost or Stolen*:
Activate or Report a Lost/Stolen Debit Card
- 1 (888) 782-2228
Activate or Report a Lost/Stolen Credit Card (Consumer)
Note: Also used to request a new PIN.
- 1 (866) 300-8423
Activate or Report a Lost/Stolen Credit Card (Business)
Note: Also used to request a new PIN.
- 1 (844) 491-2997
24 hour convenience and access use:
24-Hour Telephone Teller
Get free 24-hour access to your account by phone.
Just call (707) 576-5000 or 1 (800) RCU-4030.
* Cards reported stolen/suspected fraud or lost will be blocked from use. To receive a new card, you must contact RCU during business hours.
** Online banking requires a valid User ID and password. Register here
RCU Debit Card Member Security/Fraud Detection:
- If you suspect fraudulent activity on your RCU card or account, please contact RCU immediately: 1 (800) 479-7928