To report a lost or stolen Credit, Debit or ATM card you have the following options: 

Activate or Report a Lost/Stolen Debit Card

  • 1 (866) 300-8423

Activate or Report a Lost/Stolen Credit Card (Consumer) 
Note: Also used to request a new PIN.  

  • 1 (866) 300-8423

Activate or Report a Lost/Stolen Credit Card (Business)
Note: Also used to request a new PIN.  

  • 1 (844) 491-2997

Report a Lost or Stolen Card - RCU Online Banking

Login to RCU online banking and go to "Manage Cards" and select "Report Lost/Stolen Card" from the dropdown menu.   

Manage Cards

Follow the instructions listed on the page. Select the card(s) you will be reporting lost or stolen.

Report a Lost or Stolen Card page

You will need to answer a few questions about the card:

  • Was this card/card number Lost or Stolen?
  • Was there Fraud?

Please verify your information and submit your card cancellation.

Report a Lost or Stolen Card confirmation page.

By completing this process, your card will be cancelled immediately. A confirmation email will be sent to the address we have on file with information about your new card and what to do if you suspect fraud. If your cancelled card is registered for Apple Pay, please be sure to delete it from your device and add your new card.

Report a Lost or Stolen Card - RCU Mobile App

Login to the RCU mobile app and open the main menu. Select "Manage Cards" and choose "Report Lost or Stolen" from the dropdown menu.

Manage Cards - Report Lost or Stolen   

There are three steps to complete the card cancellation process. Follow the instructions listed within each step.

Step 1 - Select the card(s) you will be reporting lost or stolen.

Report Card Lost/Stolen - Step 1 of 3

You will need to answer a few questions about the card:

  • Was this card Lost or Stolen?
  • Was there Fraud?

Step 1 - Report a Card Lost or Stolen Questions

Step 2 - Please verify your information and confirm your cancellation.

Step 2 of 3 Confirm Information

Step 3 - By completing this process, your card will be cancelled immediately. A confirmation email will be sent to the address we have on file with information about your new card and what to do if you suspect fraud. If your cancelled card is registered for Apple Pay, please be sure to delete it from your device and add your new card.

Apple®, the Apple logo, and Apple Pay® are trademarks of Apple Inc., registered in the U.S. and other countries.