For your protection, our fraud screening service keeps a close eye on suspicious card activity, including when you travel, so it is important to notify RCU before you leave. You can enter the Travel Notes via RCU Online by accessing your online banking account, choosing the Member Services option from the menu, then selecting Travel Notes. Follow the on screen prompts, save, and you're done !

We will note your account and help minimize authorization issues while you are gone.

You may also reach us toll-free within the United States at 1 (800) 479-7928, and from out of the country at 1 (707) 545-4000.

Important Notice of Fraud Against VISA Debit Cards
The Office of Foreign Assets Control (OFAC) is blocking Members from using their RCU VISA Debit cards while traveling in the following countries:

  • Iran
  • Myanmar (Burma)
  • Sudan

How Am I Protected From These Occurrences?
In these types of situations, RCU VISA debit cardholders are protected with $0 fraud liability and VISA's rapid response anti-fraud system is activated immediately upon RCU being notified. This means that, as an affected cardholder, you are not responsible for any fraudulent charges that appear on your account as a result of this incident.

Your Alternatives
If you are planning to travel to any of the counties listed above, RCU recommends the following:

  • Bring traveler's cheques. Be sure to keep your receipts separate from the actual checks so that you may have them replaced if they are lost or stolen.
  • If unable to use your VISA debit card, use a credit card to make purchases. Find information or apply for an RCU VISA card here.

Next Steps
Unfortunately, the list of countries targeted changes frequently, so we encourage Members to visit our website regularly to keep informed about emerging concerns – especially prior to traveling out of the country.