Why do I have duplicate transactions in my register when I download financial transactions from RCU Online Banking to Quicken after I have converted to the RCU Online Banking solution?

Quicken for Windows

This can also be caused by a preference that is available in Quicken for Windows, “Automatically add downloaded transactions to register”. 

• If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.
• If the transactions have already been accepted to the register, they can be deleted one by one, or multiple transactions can be deleted at one time.   If there are too many transactions to delete, or the steps to delete multiple transactions is difficult; then restore a backup file.  Ensure the that you select the correct date range when importing the Web Connect file to the restored backup.

Express Web Connect only:  Duplicate transactions may occur due to the 5 day look back when downloading transactions.  These transactions need to be manually deleted from the register.  They can be deleted one by one, or multiple transactions can be deleted at one time.

Quicken for Mac

• If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.
• If the transactions have already been accepted to the register, they can be deleted one by one from the register.   If there are too many transactions to delete, restore a backup file.  Ensure the customer selects the correct date range when importing the Web Connect file to the restored backup. 

QuickBooks for Windows or Mac

• If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.
• If the transactions have already been accepted to the register, restore a backup file.  Ensure the customer selects the correct date range when importing the Web Connect file to the restored backup.