To use RCU Online banking for the first time, visit the enrollment page and follow the instructions for setting up a Username and password.

https://online.redwoodcu.org/User/AccessSignup/Start

Enrolling in RCU Online Banking is quick and easy!  All you need is a savings share and your Member information. Please visit our home page at www.redwoodcu.org. On the left hand side of our webpage you will see “Welcome to RCU Online".  Find and select the Enroll Now link (see screen shot image below). There is also login help under the Help & Options link.

Image of Welcome to RCU Online banking login

1. To enroll enter the following information:

  • RCU account number for the primary Member; AND
  • Last four digits of the primary Member's Social Security number; AND
  • Birthday (including four-digit year of birth)

RCU Online Banking Sign Up Screen

  • Once complete, type the word YES to accept the Terms of Service and Electronic Signature Disclosure.

2. Set up your new *Username and *Password

3. Select three security questions and enter the answer to each.

4. Set up a security phrase and choose a security image

You're done!

Joint Accounts:

  • Online banking allows joint accounts to register a username and password for the joint account holder to access account information. 
  • If you are a joint account holder on the account you must make sure the primary account holder is registered before you register the joint Member.
  • If you are registering as a joint account holder you need to use your social security number and birthday. Do not use the primary account holder's social security number and birthday information.
  • If you get a message that this user has already been registered, check to make sure you are using your own information. If you continue to have login issues please contact our Member Service Center at 1-800-479-7928.

*Your Username: 

  • Is NOT case sensitive
  • Must not be the same as your account number or password
  • Must be between 6 and 20 characters long
  • Must start with a letter
  • Must contain only letters, numbers
  • Must not contain spaces or special characters (!@& etc)

*Your Password:

  • is case sensitive
  • must not be the same as your account number or username
  • must be between 8 and 20 characters long
  • must contain at least 1 number
  • must contain at least 1 capital letter
  • must contain at least 1 special character (~!@#$%^&?*+=)
  • must contain only letters, numbers and these special characters ~!@#$%^&?*+=