When troubleshooting issues with web browser, sometimes it is necessary to clear your web cache, cookies, and history in order to best resolve the issue. This will reset your browser so that it is just like the first time you used it, without any of your personal information in it. We do this to ensure that there is no outdated, or conflicting information your web browser may have stored.   In Safari, in order to clear the web history, cache, and cookies please view the online documentation provided by Apple Support below: