Mobile Check Deposit

With Redwood Credit Union’s Mobile Banking App, you have the ability to make check deposits directly to your account, from anywhere in the world, all at the click of a button!

Before You Begin

First Steps

Before you can use Mobile Check Deposit, you must first perform the following:

Compatible Devices

To use Redwood Credit Union’s Mobile Banking App, you must have one of the compatible devices listed below:

  • Android® with OS version 3.0 or later
  • Android® tablet with OS version 3.0 or later
  • iPhone® with Apple® iOS, version 4.3 or later
  • iPad® 2 or later with Apple® iOS version 5 or later

Eligible Accounts

  • Checking
  • Savings
  • Money Market
  • Health Savings

Please note:  Individual Retirement Accounts (IRA), and Certificate of Deposit (CD) accounts are not eligible for mobile deposit.

Accessing Mobile Check Deposit

Launch the Redwood Credit Union Mobile Banking App and sign in with your username and password.

Mobile App Login

Choose Mobile Deposit

Once you’ve signed in, select Deposit Checks from the main menu. If this is your first time depositing checks within the mobile app you may need to accept the Mobile Check Deposit service agreement. Please read agreement and then select Accept.

Mobile Deposit Menu Mobile Check Deposit Service Agreement

Making the Deposit

To make the deposit, perform following steps:Mobile deposit check information

  1. Choose the account by selecting from the available options under “To this Account”
  2. Enter the amount
  3. Prepare the check for photos. Make sure the check has been endorsed, is free of wrinkles, has all fields completed, and the numbers at the bottom of the check are clear and readable. Follow these guideline for the best results:
    • Take the picture in a well-lit environment against a flat dark background, with no other documents or items under the check.
    • Hold the camera parallel to the check.
    • Do not use a flash. Ensure there are no shadows or glare on the check image.
    • Be sure to capture all four corners of the check in the picture.
    • Review the check image. It must be in focus and amount, payee name and account number must be clear and readable.
  4. Capture Front Photo
  5. Capture Back Photo
  6. Choose Next
  7. Confirm that the deposit information is correct. If so, select Confirm Deposit and if not, select Cancel to repeat deposit steps.
    Mobile deposit confirmation
  8. Once your deposit is complete, you can either deposit additional checks, go to the main menu, or close the App.
    Mobile deposit is complete

How it Works

Once your mobile deposit is complete you will receive a confirmation email. Check processing can take 3-5 days.

If there is an issue with a check the deposit amount will be reversed and it will post on your account as a withdrawal adjustment. An email will be sent to you detailing why the check was not accepted.

If you are having issues making a mobile deposit, please review the following: