How to adjust Pop-up Blocker in the Firefox web browser.

If a Pop-up blocker is engaged, you may still be able to login to RCU Online banking, but some of the features such as Bill Pay will not be available. To fix this issue, please follow the directions below:

Go to the hamburger menu on the top right corner of the window and click on "Options".

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Once the Options window opens, please choose the "Privacy & Security" tab on the left-hand side. Scroll down to "Permissions" and uncheck the ‘Block pop-up windows’ which will allow for you to see RCU Bill Pay and other applications.

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After the pop-up blocker has been disabled, scroll up to "Enhanced Tracking Protection" under the Browser Privacy section. You have three options "Standard", "Strict", and "Custom".

If you have the "Standard" option selected, you should be good to go.

If you have the "Strict" option selected, you might want to change to "Custom" so you can accept "Cross-site Tracking Cookies".

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If adjusting these options does not fix the particular issue, please contact our Member Service Center at (800) 479-7928.