Please review the following frequently asked questions (FAQs) for important information about RCU's new chip card.

What should I do when I receive my new card?

  • Immediately activate your new card in one of three ways:
    • Online at redwoodcu.org/activate
    • Using RCU's mobile app by selecting "Manage Cards" from the menu and then selecting "Activate Card"
    • Calling (800) 527-7728
  • Destroy your old card by shredding the card or cutting it up.
  • Updated your card information with any services where you've stored your payment information (e.g., Apple Pay, iTunes, Amazon, Internet Service Providers, etc.)
  • Your old card will continue to work for a limited time until your new card is activated. Don't wait!

Will my debit card number stay the same?

  • Yes, your new chip card will have the same card number but it will have a new CVV code and expiration date to better protect against fraud.

What else has changed on my new card?

  • A fresh new card design
  • Your card will have a new expiration date and CVV
  • An embedded chip (EMV) to provide you added security when used at chip-ready merchants and ATMs. (All RCU ATMs are now chip-ready!)

What else do I need to know?

  • Instead of swiping your card, leave it in the machine during the transaction (don't forget to take it out when the transaction is complete!)
  • Your PIN number will remain the same. 

We apologize for any inconvenience and appreciate your patience during the transition to your new card. Your new chip-enabled card will provide better security for your accounts. If you have additional questions, please feel free to contact us at 1 (800) 479-7928 and select 3, 3 for assistance. Thank you for allowing Redwood Credit Union to serve your financial needs.