Samsung Pay will be available March 1st 2016!

At that time, Samsung Pay will be available for Redwood Credit Union Visa Credit Cards only.

Unfortunately, we are unable to offer Samsung Pay for RCU debit cards at this time.

  • What is Samsung Pay?
    • Samsung Pay is a payment app that allows you to add your credit card to your supported Samsung device in order to make purchases at participating merchants.
    • Samsung Pay uses Near Field Communication technology (NFC) that transmits the tokenized version of your credit card securely to a merchant terminal.
  • How do I add my RCU Credit Card for use with Samsung Pay?
    • If you don’t have the Samsung Pay icon on your phone, download the Samsung Pay app from the Google Play Store and open the app. Once the app is downloaded you can add your card to Samsung Pay by following the steps/prompts:
      • Open the Samsung Pay app/icon
      • Log into your Samsung account, or create one if you do not already have one.
      • Once logged in, touch “ADD CARD” to begin the process.
      • Center the card in the on-screen window and Samsung Pay will read your card number. OR you can enter your card number manually.
      • Enter or confirm the additional information (Name, expiration date, CVV Security Code)
      • Review and accept the Terms & Conditions
      • When prompted, call the phone number on the screen to complete the verification process
  • How do I use Samsung Pay?
    • Simply swipe your screen from the bottom up, just above the home key, towards the top of the screen, or select the Samsung Pay app icon from your home screen.
    • Place your finger on the home key to verify your fingerprint or touch “ENTER PIN” to enter your Samsung Pay PIN.
    • Hold the phone above the merchant terminal
    • Your phone will beep and display a check mark to show your payment was made
  • Where can I use Samsung Pay?
    • Samsung Pay can be used with any merchant whose terminal can accept Near Field Communication (NFC).
    • More retailers are adding the technology to receive payments from Samsung Pay every day.
  • How do I know if a transaction is complete?
    • After your purchase is complete you’ll see a payment confirmation that shows where the transaction took place, the merchant name and the amount of the purchase.
  • Is Samsung Pay secure?
    • Samsung Pay doesn’t send your actual card information with your payment. A virtual account number is used to represent your account information so your card details stay safe.
  • Does RCU charge for using Samsung Pay?
    • We offer Samsung Pay free of charge.
  • Will my Redwood Rewards points accrue when I use Samsung Pay?
    • Yes! When you use your RCU credit card with Samsung Pay, you will accrue points as normal.
  • Do all RCU cards work with Samsung Pay?
    • RCU Visa credit cards are compatible with Samsung Pay.
    • Debit cards are not available at this time.
    • ATM cards are not compatible.
  • What if my phone is stolen?
    • If your phone is lost or stolen you can suspend Samsung Pay using the “Find My Mobile (FMM)” through Samsung or contacting Samsung directly.
  • What if my RCU card is stolen?
    • Delete the card from Samsung Pay using your device.
    • Add your new card account number once you receive your replacement card.
    • Remember – you are not liable for any fraudulent transactions, so review your account activity and contact us for help.
  • What if I have more questions?

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