Annual Statements (Year 2017)

PICK A SECTION IN THIS ARTICLE:

I. Annual Statements: Who, Why and What

II. Structure

III. Business Annual Statements

IV. Frequently Asked Questions (FAQs)


I. Annual Statements: Who, Why and What

  • Annual statements are provided to all RCU credit cardholders (consumer & business) with at least 10 transactions during the year.

  • We provide annual statements to summarize a cardholder's purchase activity throughout the year.

  • Please note that annual statements will only show "purchases." Transaction types listed below will not appear on annual statements:

    • Payments

    • Finance Charges

    • Late Fees


II. Structure

Airlines

Associations

Auto-Rental

Automobiles & Rental

Business Services

Clothing Stores

Contracted Services

Education

Gas Stations

Government Services

Hotels & Motels

Other

Personal Services

Health Services

Professional Services

Repair Services

Restaurants

Retail

Services Providers

Transportation

Travel & Entertainment

Utilities

Wholesale Trade

  • For example, some of the MCCs included under Health Services are:

    • Nursing and Personal Care Facilities

    • Chiropractors

    • Hospitals

    • Ambulance Services


III. Business Annual Statements

  • Business cardholders will get 1 annual statement for each card.


IV. Frequently Asked Questions (FAQs)

1. I didn’t receive my annual statement, what can I do?

- Annual statements were mailed on February 28, 2018 to RCU cardholders with at least 10 transactions during the year. Please allow 3-5 business days for receipt.

If not received, you may request a copy of your annual statement by calling us at 1-800-479-7928; when prompted, choose option 3 and then option 6.

- You may also request a copy of your annual statement online through RCU Online Banking's Secure Member's Mail.

2. Why is the joint cardholder not listed on the annual statement?

- Annual statements are created for each unique card number. When the card number is shared, all transactions appear on one annual statement.

- Space limitations only allowed us to list one cardholder name - in this case, it would be the Primary - on the annual statement. In the future, we are working on ensuring both names appear on annual statements.

3. How do I get more details about a transaction?

- You may go to your RCU Online Banking and review your transaction history to get more details.

- You may also revisit your previous monthly statements.

4. I do not recognize a transaction on the annual statement, how do I dispute this?

- Give us a call at 1-800-479-7928 or visit a branch to file a dispute.

- For restrictions and details on filing disputes, please refer to  RCU's Zero Liability Guarantee.

5. How were the transactions grouped?

- Visa has over 1,000 Merchant Category Codes (MCCs) that Redwood grouped to 23 groups/categories (click here to view these categories).

- For example, the following MCCs are all grouped into the category Health Services 

  • Nursing and Personal Care Facilities

  • Chiropractors

  • Hospitals

  • Ambulance Services

- For a full list of Visa's MCCs, click here.

6. What MCCs / transactions belong to Other and Wholesale Trade?

- "Wholesale Trade" includes:

  • Suppliers (repair, home furnishings & merchandise)

  • Retail (luxury, leisure & pharmacy)

  • Service Providers (construction, business & computer services)

- "Other" includes:

  • Door-to-door Sales

  • Catalog Merchants

  • Telemarketing Merchants & Direct Marketing