There could be many reasons why your RCU debit or ATM card is not working properly. The card may be damaged, the merchant's card terminal could not establish a valid connection, or if a loan becomes 25 days past due, debit and ATM card access is automatically blocked.

Under most circumstances, you may reactivate card access by bringing your loan(s) current.

If you need additional assistance with your debit/ATM card, please contact us at 1 (800) 479-7928.