Providing us your current mobile number and email address within online banking allows us to verify your identity and ensure your security when banking online; it also enables us to provide higher security when communicating with you about your account. Adding this information will also allow you to set up alerts so you can better monitor your accounts and activity. We do not share this information.

If you have not yet entered an email address and/or mobile phone number in your online banking profile, an alert message will appear at the top of the screen when you log in to online banking. Below are examples of the alerts:

1. Missing Mobile Number

Mobile Phone Missing from Online Banking
We use your mobile phone number to verify your identity, and to contact you about urgent account matters such as possible fraud on your account. You can also use it to set up custom text alerts to notify you of certain account activity. We will not use your cell phone number for marketing purposes.

2. Missing Email Address

Missing Email Online Banking Alert
We use your email address to verify your identity, and to provide you important account updates. You can also use it to set up custom email alerts to notify you of account activity. We may also periodically send you information about other RCU products and services that may interest you. (If you wish to opt out of marketing emails, please contact us and we can remove you from promotional emails.)

3. Missing Email Address and Mobile Number

Missing Email and Mobile Phone Online Banking Alert

If you are unable to update your profile information please contact our Member Service Center at 1-800-479-7928 (Hours: M-F 7am to 8pm, Sat 8am to 5pm).

Redwood Credit Union is committed to safeguarding our Members’ information. To learn how RCU protects your information, please view our Privacy Policy and Online Security Policy.

For more information about updating your profile please view the following articles: