What is Bill Center?
Bill Center is the name of Redwood Credit Union’s (RCU) new Bill Pay experience in digital banking. Bill Center makes it easy to pay all your bills in one convenient place, without having to log in to multiple websites to make payments.
How do I access Bill Center?
Log in to digital banking.
- From a mobile device: At bottom, select the Menu, then Use Bill Pay.
- From a computer: From the top menu, select Use Bill Pay.
How do I use Bill Center?
Here is a quick overview of Bill Center’s features:
- Pay Bills – Schedule payments to multiple billers at the same time.
- Activity – See all your upcoming and pending payments, plus completed payments for the last 30 days (in list or calender view). Make one-time payments or edit upcoming bills.
- Manage Billers – View payment activity, edit billers, or add billers to a group.
- Settings – Confirm how you want to receive notifications (email or text).
What if a biller did not receive my check payment?
If a check payment was mailed, but the biller did not receive it, you can:
- Place a stop payment on the check:
- Log in to digital banking.
- If using a mobile device: At bottom, select the Menu, then select Use Bill Pay. Find the payment on the Activity screen and select the payment. Then select View Details to retrieve the check number. At bottom , select the Menu, then More, then Stop Payment.
- If using a desktop computer: From the top menu, select Use Bill Pay. Find the payment on the Activity screen and select the payment. Then select View Payment to retrieve the check number. From the top menu, select the three-dot menu (…), then Stop Payment.
- Submit a new payment.
- Contact us for assistance: Send us a secure message in digital banking or call 1 (800) 479-7928.
What can I do about a missing electronic payment?
If you sent a payment in Bill Center and the biller did not apply it to your account, or applied it incorrectly, you can submit a Payment Research Request for assistance. For a step-by-step guide to submitting a Payment Research Request, visit Bill Center: How to Submit a Research Request.
Sometimes the biller may require you to be on the phone to research the missing payment. If this happens, we will contact you. Missing payments can take up to 5-10 business days to research.
Where can I find payment confirmation? What if I need additional proof of payment?
When you select a payment in digital banking, you will see a confirmation number that you can provide to the biller. If a biller needs more information, you can contact us, and we will provide proof of payment for you. To contact us for assistance: Send us a secure message in digital banking or call 1 (800) 479-7928.
When will a payment be electronic vs a check?
- If a biller can accept electronic payments, your payment will automatically be sent electronically. Be sure to use your most recent billing statement when setting up a new biller in Bill Center so that we have accurate information.
- If a biller cannot accept electronic payments, your payment will be mailed as a check. Use your most recent billing statement when providing the biller’s mailing address.
- Payments to individuals are typically made by check. If you prefer to make an electronic payment to an individual, consider using RCUpay, our person-to-person payment service.
My biller’s name or mailing address has changed. Do I need to update it in Bill Center?
Yes. Although billers that accept electronic payments may update their mailing address electronically by notifying our provider, we recommend that you update any changes to biller information in Bill Center yourself to ensure accuracy.