Prior to submitting a dispute, please review the following: 

A dispute/charge error is a transaction you may recognize but appears incorrect. Some common examples of disputed transactions include:
  • A recurring transaction or trial subscription that you had canceled.
  • The product or service was never received or received late.
  • You are dissatisfied with the product or service. You returned or canceled the purchase, but still have not received credit.
  • The amount charged is higher than the amount on the receipt.
  • The same card was charged multiple times for the same transaction.
  • Your card was charged even though a different card or payment method was used.
Have you attempted to resolve this dispute/error with the merchant? In most cases, the quickest way to resolve a dispute is by contacting the merchant first. As we may require documentation and additional information from you and the merchant to process a claim, contacting the merchant directly may save you time.

To file a claim: