Article Applies To:

Affected SonicWALL Security Appliance Platforms:

SonicWALL Email Security Software: 7.x
Services: Tomcat Service

Problem Definition:

How to Reset the admin password on 7.X software version?

Resolution or Workaround:
(Include screenshots wherever applicable)

Only for software:


Please go to the folder where you installed Email Security software and go to SonicwallES/data folder and search for multi_accounts.xml file.


Rename multi_accounts.xml file and restart Apache tomcat service from services.msc.


Now goto start->All Programs->Sonicwall Email Security->Login


Email Security webUI will open up on new browser.


Enter default admin credentials as admin and password with No domain.


This will take care of the issue.


Note: Please open Email Security page on a new browser after restarting Apache Tomcat service. Trying to log in on an old browser may not work for resetting admin credentials.