Article Applies To:
Affected SonicWALL Security Appliance Platforms:
SonicWALL Email Security Software: 7.x
Services: Tomcat Service
How to Reset the admin password on 7.X software version?
Resolution or Workaround: (Include screenshots wherever applicable)
Only for software:
Please go to the folder where you installed Email Security software and go to SonicwallES/data folder and search for multi_accounts.xml file.
Rename multi_accounts.xml file and restart Apache tomcat service from services.msc.
Now goto start->All Programs->Sonicwall Email Security->Login
Email Security webUI will open up on new browser.
Enter default admin credentials as admin and password with No domain.
This will take care of the issue.
Note: Please open Email Security page on a new browser after restarting Apache Tomcat service. Trying to log in on an old browser may not work for resetting admin credentials.