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Why is the download functionality disabled on my mobile device?
How can I download a file in my organization's mobile app?
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User cannot view items in their Digital Vault when using an iPhone
When a user is trying to access their digital vault on an iPhone and have issues such as:
Viewing the items in their digital vault
Receive an error message that access being denied due to invalid credentials
They will need to uncheck the "Block Cookies" and "Prevent Cross-Site Tracking" settings.
To do this:
Access the phone settings menu and go to Safari settings
Under Privacy and Security there will be a "Block Cookies" and "Prevent Cross-Site Tracking" setting
The setting needs to be adjusted so that it is unchecked (does not have the green toggle showing)
Related Content
Why is the download functionality disabled on my mobile device?
How can I download a file in my organization's mobile app?
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User cannot view items in their Digital Vault when using an iPhone
https://www.fuzeqna.com/virtualstrongbox/ext/kbdetail.aspx?kbid=354
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