April 10, 2015 Update: Fraud Attempts

Please be aware that local credit union members, including WSECU members, have been receiving automatic calls and texts stating that their card has been deactivated, locked or blocked. If you receive such a call or text, don’t respond – it is fraudulent!
These are attempts to get your card information and commit fraud. If you do respond, please contact us (or the applicable financial institution) immediately so your card can be blocked.
During business hours: Call our Contact Center at 800.562.0999.
Business hours are 7:00 am-7:00 pm M-F and 9:00 am-2:00 pm Saturday.
After business hours: Call 866.851.5416.

Protecting Yourself from Fraud

Fraud isn’t fun. No one likes and everyone wants to avoid it. Unfortunately, it isn’t going away.
We’ve created Security Central to give you a resource to learn more about fraud so you’ll know how to identify it when you see it, what to do to prevent it and action to take if fraud is committed on your accounts.
The types of fraud that are most popular these days are:
  • Smishing – An attempt to obtain personal and financial information by posing as a legitimate financial institution via text message.
  • Phishing – An attempt to obtain personal and financial information through electronic communication by posing as a legitimate financial institution.
  • Vishing – Unsolicited calls or automated voice messages requesting a return call to provide personal and financial information.
For more detailed information on fraud and how it takes place, start with our smishing page or click on the links at the bottom of this page.
Tip of the Month 
Spring is nearly here and it’s time for our next security tip!
As technology gains a more important role in our lives, it also grows in complexity. Given how quickly technology changes, keeping up with security advice can be confusing. It seems like there's always new guidance on what you should or shouldn’t be doing. Even though the details of how to stay secure frequently change, there are some fundamental things you can do to help protect yourself. Our last tip covered the third of five steps: passwords and suggestions for making them unique and strong. This month we'll cover the fourth step you can take.
Step 4: Encryption. Using encryption helps ensure your information is only accessible to you and those you trust. Data can be encrypted when it’s at rest and in motion. What does that mean? Good question. At rest means when your data is stored as files on your hard drive, memory stick or other external storage devices. Data in motion means encrypting it when it’s being transmitted from your device to other devices. A good example is Online Banking. Most operating systems allow automatic encryption using features like Full Disk Encryption. We suggest enabling this feature whenever possible and it’s easy to verify if encryption is enabled – just look for “https” and the padlock symbol in front of it on the web address you’re visiting. You’ll see that on our website whenever you visit it.
Check back next month for the final step!

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