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  • Knowledge Base
  • 1. Why can't I log in to AAA.com? Views: 763 Public
    Online Account Login Help Be sure you are on the correct AAA website: visit AAA.com/Stop and enter the zip code associated with your membership. Reset your password: go to the Online Account Page and click on the Forgot your password? link. Create an online account: you may receive emails from us even if you don't have an online account set up. If your email address is not recognized when resetting your password, create a new online account . If you are unable to access your account after tryi  More...
  • 2. Why can't I log in to the AAA Mobile App? Views: 296 Public
    Username and Password Help To log in to the AAA Mobile App, you will need to have a AAA Online Account . You will use the same username and email address for both your Online Account and the AAA Mobile App. If you have forgotten your password, visit the Online Account page and click the Forgot Your Password? link to reset your password. ZIP Code Help The AAA Mobile App will ask for your ZIP code in order to provide your club's custom experience. The ZIP code you enter in the app will need   More...
  • 3. How do I manage my membership online? Views: 852 Public
    To access to your membership information online, add your AAA Minneapolis membership number to your online account. Sign in to aaa.com Click on My Account in the upper-right corner to log in If you have already added your membership number, you will see your current membership information. If you haven't added your membership number, you will see the following message: Our records indicate you are not a AAA member. Click on add your membership number On the following page, under Are y  More...
  • 4. How can I cancel my AAA membership? Views: 579 Public
    Call AAA Membership Service Center at 952-927-2567 and a customer service representative will be happy to assist you.
  • 5. How do I make an online payment for membership, insurance, or credit card? Views: 491 Public
    AAA Membership You may renew your membership online Insurance Securely view and pay bills, renew your policy or check on claims on the Manage My Insurance page. AAA Member Rewards Visa Credit Card After you receive your credit card and activate your account, visit the online banking center and follow the simple instructions to set up your account.
  • 6. I forgot my AAA.com password. How do I reset my password? Views: 274 Public
    Reset your AAA.com Online Account Password To reset your password, go to the Online Account Page and click on the Forgot your password? link. You will receive a one-time, automated email with a link to reset your password.
  • 7. I'm trying to create an online account but the website won't take my membership number. Why? Views: 189 Public
    Check Your Club There are two AAA clubs in Minnesota: AAA Minneapolis, which covers Hennepin county, and AAA MN/IA, which covers greater Minnesota. Which club do I belong to? You can check the club code on your membership card: If the club code is 057, you are a member of AAA Minneapolis. If the club code is 049, you are a member of AAA MN/IA. Visit AAA.com/stop and enter your home ZIP code (the same ZIP code you entered when you joined). This will redirect you to the correct club website. You m  More...
  • 8. Can I make my insurance payment on the AAA Mobile App? Views: 187 Public
    AAA Minneapolis Insurance Agency is an independent agency, providing insurance coverage from many insurance partner providers. Online services vary by partner. If your insurance provider provides online bill pay, you can access their services through the AAA Mobile App. From the home screen in the app, open the right-side menu by tapping the grid in the upper-right corner, next to the tow truck icon. Tap Insurance Tap Make Payment Find your insurance provider in the list and tap on their na  More...
  • 9. Why doesn't the AAA Mobile App work on my iPad? Views: 113 Public
    AAA Mobile App support for iPad is not currently available. Download the AAA Mobile App for your iPhone or Android device from the Apple App Store or the Google Play store .
  • 10. Can I use the TripTik Travel Planner on my iPad without the AAA Mobile App? Views: 106 Public
    While the AAA Mobile App is not supported for iPad, you can use your iPad's Internet Browser (typically Safari or Google Chrome) to access the TripTik Travel Planner online at triptik.aaa.com . When you log in to your online account, you can access and save your trips.
  • 11. Is there a service tracker I can use to check the status of my service call? Views: 58 Public
    You may call to check on the status of a service request: Nationwide: 800-AAA-HELP Minneapolis: 952-927-2727 AAA is not able to provide updates or tracking for individual service requests online. If you placed your Roadside Assistance request online or through the AAA Mobile App, you will be given an estimated service time, however service times may vary due to a variety of conditions.
  • 12. How do I set up the AAA Roadside Assistance Skill/Action for my voice assistant? Views: 31 Public
    Note: The first time you open a request, you will need to verify your AAA membership information. You will need your AAA membership number, last name and zip code. Google Assistant iPhone or iPad with iOS 10 or higher Download the Google Assistant App from the App store Open Google Assistant and say “Talk to AAA Road Service” Android phones with Android 6.0 or higher Open the Google app Tap Menu Under Google Assistant, tap Settings then turn on Enable Google Assistant: Pixel pho  More...
  • 13. Can I renew or upgrade my membership from the AAA Mobile App? Views: 30 Public
    From the AAA Mobile App home screen: Tap on the profile icon in the upper-left corner, which opens the left menu. Tap Manage Membership. You may need to log in with your online account credentials, even if you are already logged into the app. Once you are logged in to the membership system, you can make a renewal payment, upgrade your membership, and add associate memberships to your account.
  • 14. How do I update my phone number? Views: 29 Public
    Log in to your Online Account (if you don't have an account, create a new online account ) From your account page, click the Manage your membership button Click to open the Update Primary Member Information section Fill in your new phone number and click Continue to save.
  • 15. Can I use my digital card on the AAA Mobile App, Passbook, or Wallet app on my phone as proof of Membership? Views: 28 Public
    Yes. When receiving roadside assistance, you can show your AAA Membership card on the AAA Mobile app or Passbook or Wallet apps, as long as you have another valid form of identification.
  • 16. How do I add my membership card to my iPhone Apple Wallet? Views: 28 Public
    After you download the AAA Mobile App and log in to your account, you can add your membership card to your iPhone Apple Wallet: Tap on the profile icon in the upper-left corner of the home screen Tap View Card Look for the black button with the Wallet logo that says Add to Apple Wallet. Your card information will load for your review in the Wallet app. Tap Add in the upper-right corner of your screen to add your membership card to your wallet.
  • 17. I forgot my username. How do I retrieve it? Views: 27 Public
    The username/user ID for your online account will be your email address. The same account is used for both AAA.com and the AAA Mobile App. If you aren't sure which email address you used: Visit the Password Reset page and enter the email you believe you used. If you entered the correct email, you'll receive a password reset email. If you entered an email address not associated with your online account, you'll receive a message indicating the email is not recognized. Even if you recei  More...
  • 18. What types of roadside service can I request with my voice assistant? Views: 26 Public
    Some service requests can be made with your Amazon Alexa or Google Assistant/Home once you have the AAA Road Service skill/action set up . AAA Roadside Services available via Voice Assistants Battery boost/replacement Fuel delivery (out of gas) Vehicle lock-out service (locked keys in the car) Flat tire service (one tire only) If more than one tire is flat, or if you need a tow or other service not listed above, please call AAA instead at 1-800-AAA-HELP .
  • 19. I logged in to the AAA website and went to look at Discounts, but then it showed me as logged-out. Why? Views: 24 Public
    To provide you with a personalized discounts experience, the AAA Discounts Rewards website has additional features. If you are already logged in to the AAA website, you will be able to click the Sign In link in the upper-right corner of the AAA Discounts Rewards website to log in automatically, without re-entering your password.
  • 20. Why does the AAA Mobile App ask me to enable Location Services? Views: 15 Public
    Location Services are used so we can find you faster when you request roadside assistance. Enabling Location Services also allows additional app features, such as the following, to reflect information relative to your current location: Nearby Deals from AAA Discounts Rewards® Local Gas Prices AAA TripTik® Travel Planner If you choose not to enable Location Services, you will still be able to use the app; however, the app will prompt you to enable Location Services as that will provide   More...
  • 21. How do I subscribe or unsubscribe from AAA's email newsletters list? Views: 14 Public
    Preview

    https://minneapolis.aaa.com/contact/email

  • 22. I keep getting directed to the AAA Minneapolis site, but I'm a member of a different club. How do I get to my own club's website? Views: 1 Public
    To get to your local AAA club website, visit AAA.com/stop and enter your zip code.