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  • Knowledge Base
  • 1. Why can't I log in to the AAA Mobile App? Views: 5960 Public
    Username and Password Help To log in to the AAA Mobile App, you will need to have a AAA Online Account . If you don't have one, you can create one online with your email address and membership number. You will use the same username and email address for both your Online Account and the AAA Mobile App. If you have forgotten your password, visit the Online Account page and click the Forgot Your Password? link to reset your password. ZIP Code Help The AAA Mobile App will ask for your ZIP code  More...
  • 2. Why can't I log in to AAA.com? Views: 4757 Public
    Online Account Login Help Be sure you are on the correct AAA website: visit AAA.com/Stop and enter the zip code associated with your membership. Reset your password: go to the Online Account Page and click on the Forgot your password? link. Create an online account: you may receive emails from us even if you don't have an online account set up. If your email address is not recognized when resetting your password, create a new online account . If you are unable to access your account after   More...
  • 3. Is there a service tracker I can use to check the status of my service call? Views: 14507 Public
    You may call to check on the status of a service request: Nationwide: 800-AAA-HELP Minneapolis: 952-927-2727 AAA is not able to provide updates or tracking for individual service requests online. If you placed your Roadside Assistance request online or through the AAA Mobile App, you will be given an estimated service time, however service times may vary due to a variety of conditions.
  • 4. I forgot my AAA.com password. How do I reset my password? Views: 7053 Public
    Reset your AAA.com Online Account Password To reset your password, go to the Online Account Page and click on the Forgot your password? link. You will receive a one-time, automated email with a link to reset your password.
  • 5. How do I set up the AAA Roadside Assistance Skill/Action for my voice assistant? Views: 3969 Public
    Note: The first time you open a request, you will need to verify your AAA membership information. You will need your AAA membership number, last name and zip code. Google Assistant iPhone or iPad with iOS 10 or higher Download the Google Assistant App from the App store Open Google Assistant and say “Talk to AAA Road Service” Android phones with Android 6.0 or higher Open the Google app Tap Menu Under Google Assistant, tap Settings then turn on Enable Google Assistant: Pixel pho  More...
  • 6. How do I make an online payment for membership or insurance? Views: 3234 Public
    AAA Membership You may renew your membership online Insurance Securely view and pay bills, renew your policy or check on claims on the Manage My Insurance page.
  • 7. I forgot my username. How do I retrieve it? Views: 3140 Public
    The username/user ID for your online account will be your email address. The same account is used for both AAA.com and the AAA Mobile App. If you aren't sure which email address you used: Visit the Password Reset page and enter the email you believe you used. If you entered the correct email, you'll receive a password reset email. If you entered an email address not associated with your online account, you'll receive a message indicating the email is not recognized. Even if you recei  More...
  • 8. I'm trying to create an online account but the website won't take my membership number. Why? Views: 2567 Public
    Check Your Club There are two AAA clubs in Minnesota: AAA Minneapolis, which covers Hennepin county, and AAA MN/IA, which covers greater Minnesota. Which club do I belong to? You can check the club code on your membership card: If the club code is 057, you are a member of AAA Minneapolis. If the club code is 049, you are a member of AAA MN/IA. Visit AAA.com/stop and enter your home ZIP code (the same ZIP code you entered when you joined). This will redirect you to the correct club website. You m  More...
  • 9. How can I cancel my AAA membership? Views: 2183 Public
    Call AAA Membership Service Center at 952-927-2567 and a customer service representative will be happy to assist you.
  • 10. How do I add my digital membership card to my smartphone? Views: 2152 Public
    There are two ways to download your digital card. Enroll for a Digital Card Only (Opt out of Plastic Cards) Enroll for a digital card only and you will no longer receive plastic cards with your membership renewal statements. All you need is your smartphone to add your digital membership card to Apple Wallet or Google Pay. Log into your online account (link opens in a new window) Select the toggle next to Digital Card Click Save Changes You will receive an email with a link to download your  More...
  • 11. Can I use my digital card as proof of membership? Views: 1667 Public
    Yes. When receiving roadside assistance, you can show your AAA Membership card on the AAA Mobile app or your digital wallet, as long as you have another valid form of identification.
  • 12. Why doesn't the AAA Mobile App work on my iPad? Views: 1460 Public
    AAA Mobile App support for iPad is not currently available. Download the AAA Mobile App for your iPhone or Android device from the Apple App Store or the Google Play store .
  • 13. What types of roadside service can I request with my voice assistant? Views: 1343 Public
    Some service requests can be made with your Amazon Alexa or Google Assistant/Home once you have the AAA Road Service skill/action set up . AAA Roadside Services available via Voice Assistants Battery boost/replacement Fuel delivery (out of gas) Vehicle lock-out service (locked keys in the car) Flat tire service (one tire only) If more than one tire is flat, or if you need a tow or other service not listed above, please call AAA instead at 1-800-AAA-HELP .
  • 14. How do I update my phone number? Views: 1223 Public
    Log in to your Online Account (if you don't have an account, create an online account ) On the Manage Membership page, click Update button below your address, email, and phone number Update your information Click Save Changes
  • 15. Why does the AAA Mobile App ask me to enable Location Services? Views: 1123 Public
    Location Services are used so we can find you faster when you request roadside assistance. Enabling Location Services also allows additional app features, such as the following, to reflect information relative to your current location: Nearby Deals from AAA Discounts Rewards® Local Gas Prices AAA TripTik® Travel Planner If you choose not to enable Location Services, you will still be able to use the app; however, the app will prompt you to enable Location Services as that will provide   More...
  • 16. Can I use the TripTik Travel Planner on my iPad without the AAA Mobile App? Views: 890 Public
    While the AAA Mobile App is not supported for iPad, you can use your iPad's Internet Browser (typically Safari or Google Chrome) to access the TripTik Travel Planner online at TripTik.AAA.com . When you log in to your online account, you can access and save your trips.
  • 17. I keep getting directed to the AAA Minneapolis site, but I'm a member of a different club. How do I get to my own club's website? Views: 283 Public
    To get to your local AAA club website, visit AAA.com/stop and enter your zip code.
  • 18. Can I renew or upgrade my membership from the AAA Mobile App? Views: 282 Public
    From the AAA Mobile App home screen: Tap on the profile icon in the upper-left corner, which opens the left menu. Tap Manage Membership. You may need to log in with your online account credentials, even if you are already logged into the app. Once you are logged in to the membership system, you can make a renewal payment, upgrade your membership, and add associate memberships to your account.