You can reset your password by clicking on “Sign In” from the top right corner of any page.  Once on the “Sign In” screen, please click “Need Help Signing In?” to start the recovery process of your User ID and reset your password.  

You will need to select the product to use whether: Membership or Insurance.  Please enter the following information for whichever product you need:

  • Your name
  • Your membership/insurance policy number
  • The ZIP code where you receive mail/bills for your membership/insurance policy

Once the above information has been entered, you need to click on Recover Online Account.  The screen will show a partial of your email address as well as your User ID.  You will then need to go to your email account and open the email with subject line:  ”AAA My Account password reset request”.  Note:  This reset link is only valid for two hours.

In this email, please click on “Reset password”, which will take you to a reset webpage. Enter your new password twice per the information and then click on “Save New Password”.  The screen will then change to state “Password Change Confirmed”. (You will also receive an email stating that your password has changed.)

You can click on “Go To Home Page” and sign in.

If you do not have your membership number/insurance policy number available handy or you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email.

If you contact us via email, please include your membership or insurance policy number, your contact information and a brief description of the issue.