In general, the capturing of journeys by the app is dependent on a number of factors such as age of the phone or quality of cell signal. Changes made by Google and Apple to the operating systems and/or changes made by the service providers or phone manufacturers all affect the AAADrive ecosystem that are beyond ACG's control.
The miles and journeys collected over a period of time should help minimize the impact of a specific journey or specific day where the journey could not be captured. Also, opening AAADrive periodically will help ensure that GPS/location services settings are prompted and journey tracking is resumed if it is interrupted for any reason.
If you notice that you are not capturing Journeys after a few days please contact our Member Service Desk, toll-free, at (866) 222-2273 (Option 3) or email us at