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- Can I see my AAA Visa billing statement online?
Yes. You can access your AAA Visa account information via Credit Card Online Account Servicing site. Login to your account, and click View Online Statements . Not enrolled yet? Enroll today !
- When do my Cash Back rewards expire?
Cash back will expire at 11:00 p.m. Central Time on the last day of the calendar quarter that is five (5) years from the date on which they are earned. Account must be open and in good standing to earn and redeem rewards and benefits.
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How do I get started with AAADrive?
Look out for a AAADrive Welcome text message to help guide you through downloading the app and the registration process. Or you can download the AAADrive app directly from the Apple® App Store or Google Play TM Open the app to begin registration with y More...
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What is the privacy policy for the AAADrive Mobile App Program?
We are committed to protecting your privacy and earning your trust and understand that you may have concerns about how we use the AAADrive data. For detailed information on how AAADrive uses driving data and to learn more about our privacy practices, pleas More...
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What is AAADrive?
AAADrive is a feature within your auto policy which helps personalize your car insurance rates based on your driving. The safer you drive, the more you could save. With the new AAADrive , your driving score is generated based on your driving habits that ar More...
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As an admin, how do I remove users from My Group?
To remove a member from their group, the admin can go to the main group list screen and swipe left on that member they want to remove. After swiping right, the admin can tap the red button to confirm the removal.
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What if my phone is experiencing sensor issues?
If your phone's sensors (like Location, accelerometer, or gyroscope) aren't working properly, it may affect the app's recording. Here's what you can do: Accelerometer or gyroscope issue: Try restarting your phone. If the problem persists, c More...
- What is the benefit of AAR to the AAA Member?
AAA screens each facility for reliability, honesty, fair pricing, cleanliness and training of staff, and stands behind the repairs performed and will assist the member in the event of a dispute regarding those repairs. AAA Approved Auto Repair Facilities More...
- How does AAA know the shop continues to perform quality repairs?
AAA has an ongoing facility service evaluation feedback system in place. The quality of service our members receive is constantly monitored. If you wish to file an Approved Auto Repair complaint or extend a compliment, please contact the ERS Product Specia More...
- What is Approved Auto Repair (AAR)?
Approved Auto Repair is an AAA member benefit designed to help direct a member to a pre-screened reputable automobile repair facility for quality auto repairs. AAR facilities sign agreements to provide reliable, high-quality service performed by ASE certif More...
- What are the standard requirements for an AAR facility?
AAR facilities are required to provide members with: Free multi-point vehicle maintenance inspection for items most commonly related to roadside breakdowns which include tires, belts and hoses, 24-month/24,000 mile warranty for parts and labor on work done More...
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Employment Opportunities
Thank you for your interest in employment opportunities with The Auto Club Group. You can find information regarding positions for The Auto Club Group online by selecting Careers in the footer at the bottom of any page. To go directly to the Employment More...
- Why can't I see my policy?
Certain policies, based on type and region, are not available for view on our site. Please contact your agent or our Member Service Center at 800.222.6424. They will answer any questions you may have.
- Can I access and print a Proof of Insurance Card online?
Yes. PDF versions of printed proof of insurance cards are available for auto insurance customers who have signed in to My Account. To enable self-service options (i.e. viewing electronic proof of insurance cards), you must first add your auto insurance pol More...
- Why can't I pay my insurance policy bill online?
Online payment is only available for auto and home policies. Umbrella policies that begin with PUP are also eligible for online payment. If you receive a message to call while attempting to make a payment, our customer service team can help provide a spec More...
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How do I cancel my membership?
To cancel your entire membership, including associates, anytime during your membership year, please call the Member Service Center at 800.222.6424 to speak with one of our Customer Service Representatives.
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I am having problems with my online account User ID/password. What should I do?
The Sign In screen has the option to recover your User ID and reset your password. To use the Forgot User ID and Password ? self-serve option, you’ll need the following information: Your name Your membership/insurance policy number The ZIP code where More...
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How can I change my address or telephone number online?
Please click Sign In at the top of any page and then click on My Account OR if you’re already signed in. Once on My Account , click on My Profile on the left side and then click on View Membership Profile Information. On the right side of the screen More...
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How many roadside assistance calls do I have left or when was my last roadside assistance call?
You can see how many Road Service calls you have made within your annual membership period and how many you have left by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page . O More...
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How do I change my Email Address, User ID and/or password?
Select Sign In and then click on My Account OR click on My Account , if already logged in from the top right corner of any page. Once on My Account, click on My Profile from the left side of the screen. To change email address , please click on View Membe More...
- Where can I mail my payment?
If you choose not to make a payment online or through our toll-free phone number for your AAA membership or your insurance policy, you can mail your payments to the following addresses. Please ensure you include the policy and/or membership number to indic More...
- Can I pay my insurance bill online?
If your policy number consists of only numbers (Example, 0 1234567 01), yes, you can pay your insurance bill by clicking on Sign In and then click on Pay Bill from the list of links under Registered Policies. You will be asked to login to access this feat More...
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How many miles of free towing do I receive with my membership?
AAA will travel any distance to get to a stranded member. Your vehicle will be towed to either the service provider’s repair shop or up to the following number of miles without charge in any direction from the place of disablement to a destination of More...
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What is the cost of towing if I have gone over my plan's towing limit for a single tow?
Members are charged $7 per mile once they exceed the mileage included in their membership plan.
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How do I arrange for roadside assistance if my car is disabled?
If you need roadside assistance, no matter your location, you can request it via the AAA Mobile App, online through AAA.com/RoadsideAssistance or you can call the number supplied on your AAA Membership Card. When the service provider arrives, they will req More...
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What is the limit for roadside assistance calls under my AAA Membership?
In fairness to all members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. To help control membership dues, AAA has a call limit on roadside assistance usage. After the last call, the member may continue to call AAA More...
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How do I get reimbursed for towing or vehicle lockout services?
If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services. The preferred method for faster review is to submit online at AAA.co More...
- Does AAA offer classroom or online driving courses?
Yes, AAA offers online driving courses as well as “classroom” driving courses. Classroom may not be available for all locations and all courses. Contact your local AAA office for more information. You can access the different online or in-perso More...
- Does AAA offer tools to help seniors drive safely?
Yes! AAA RoadWise TM , a senior defensive driving program is an online course designed to positively affect driving behavior and help you learn about and adjust to age-related physical changes. AAA’s driver improvement courses may be offered through More...
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Where can I find information on European Rail passes?
You will need to contact an AAA Travel Advisor for information on European Rail passes. However, there is an article , “Train Trippin’, European Style”, on our rail travel page explaining how to get the most from Europe’s impressiv More...
- I went to the AAA website and got the wrong club. What do I do?
As you may be aware, the AAA organization is made up of over 30 different clubs in the United States and members are routed to their local club by entering their zip code on the aaa.com zip code page. At that time, a cookie is set to allow subsequent visit More...
- Who doesn't the page open when I click on a link or button?
Please check the settings on your popup/ad blocker software. This site does not use pop-up ads, but does open certain functions in new windows. In order to access these links/buttons, any popup/ad blockers should be configured to allow pop-ups from *.aaa More...
- How do I know if AAA's website is secure?
The AAA website is secured via 128 bit SSL encryption. In order to maintain the security of this site, we have secured the entire website, including images. You can verify the security status of any page by the secure protocol ( https ) in your brows More...
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