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  • 1. I need to replace my AAA membership card. What do I need to do? Views: 1904 Featured Content Public
    Click on Print My AAA Card from the drop down menu under Membership. You can then choose to print a card for you and/or your associates OR print and have one mailed to you. Click the word Print in the top left corner of the window with the cards to print your temporary card. You will then receive your permanent card within 7-10 business days, if you choose that option. To go directly to Order New Card, click here . You may also contact the Member Service Center at 800.222.6424 for assistance  More...
  • 2. Where can I find the latest information about my membership benefits? Views: 1025 Featured Content Public
    You’ll find the list of member benefits by clicking on Compare Benefits from the drop down menu under Membership. You will be able to compare the three different plans: Classic, Plus and Premier. Consult the membership handbook for more details. To go directly to Compare Benefits, click here .
  • 3. I am having problems with my online account User ID/password. What should I do? Views: 5410 Public
    The “Sign In” screen has options to recover your User ID and reset your password. To use these self-serve options, you’ll need the following information: Your name Your membership/policy number The ZIP code where you receive mail/bills for your membership/policy When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did not activate your account and no longe  More...
  • 4. I forgot my User ID/password. What do I need to do? Views: 4058 Public
    The “Sign In” screen has options to recover your User ID and reset your password. To use these self-serve options, you’ll need the following information: Your name Your membership/policy number The ZIP code where you receive mail/bills for your membership/policy When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did not activate your account and no longe  More...
  • 5. Why can't I see my policy? Views: 1806 Public
    Certain policies, based on type and region, are not available for view on our site. Please contact your agent or our Member Service Center at 800.222.6424. They will answer any questions you may have.
  • 6. How do I cancel my membership? Views: 1556 Public
    To cancel your entire membership, including associates, anytime during your membership year, please call the Member Service Center at 800.222.6424 to speak with one of our Customer Service Representatives.
  • 7. Can I remove an associate from my membership plan? Views: 816 Public
    If you wish to remove an associate, you may do this during your renewal period by clicking on Renew Membership. On the Membership Renewal screen, you will click on Remove next to the associate you wish to remove. You will be asked to Confirm this removal by clicking on Yes or No. If your membership is on automatic renewal, you will need to contact the Member Service Center at 800.222.6424 if you wish to remove an associate from your membership account. To cancel an associate outside your re  More...
  • 8. How do I change my Email Address, User ID and/or password? Views: 693 Public
    Select Sign In at the top of any page and enter your User ID/password, OR click on My Account if you are already logged in. Go to Change Email Address, Change User ID , or click Change Password under Contact Profile Information to make the necessary changes. If you need further assistance, please contact our Technical Support at 877.736.7813.
  • 9. Can I pay my insurance bill online? Views: 684 Public
    If your policy number consists of only numbers (Example, 0 1234567 01), yes, you can pay your insurance bill by clicking on Sign In and then click on Pay Bill from the list of links under Registered Policies. You will be asked to login to access this feature. Please make sure to have your bill with you for the information you’ll need. To do directly to My Account, click here , and then click on Pay Bill to complete your transaction. If your policy includes both numbers and letters (Ex  More...
  • 10. I clicked on "Forgot Password?" but never received an email. What should I do? Views: 631 Public
    If you did not receive an email in your inbox, it may be in your spam folder. If you only tried once, you could attempt to reset your password a second time. The password reset link sent to your email address is only valid for two hours. If you never receive a password reset email, you’ll need to contact us to reset your password. We’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email . If you contact us via email, please include your membershi  More...
We provide you with the most accurate and up-to-date information available, however, to ensure that you receive the most current information, please feel free to call 1-800-222-6424