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  • 1. I need to replace my AAA membership card. What do I need to do? Views: 2046 Featured Content Public
    To print cards and/or have them sent to you by mail, please click on Sign In at the top of any page or My Account, if you are already logged in. Once on My Account, please click on Get My AAA Card under I'd Like To: next to the membership card. You will need to put a checkmark in the box under Print Card(s) and/or Request Card(s) Via Mail next to the person's name that needs their membership card or you can Select All to Print and/or Select All for Mail, if you have more than yourself o  More...
  • 2. Where can I find the latest information about my membership benefits? Views: 1233 Featured Content Public
    You’ll find the list of member benefits by clicking on Compare from the drop down menu under Membership. You will be able to compare the three different plans: Classic, Plus and Premier. Consult the membership handbook for more details. To go directly to Compare, click here .
  • 3. I am having problems with my online account User ID/password. What should I do? Views: 6222 Public
    The “Sign In” screen has options to recover your User ID and reset your password. To use these self-serve options, you’ll need the following information: Your name Your membership/policy number The ZIP code where you receive mail/bills for your membership/policy When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did not activate your account and no longe  More...
  • 4. I forgot my User ID/password. What do I need to do? Views: 4281 Public
    The “Sign In” screen has options to recover your User ID and reset your password. To use these self-serve options, you’ll need the following information: Your name Your membership/policy number The ZIP code where you receive mail/bills for your membership/policy When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did not activate your account and no longer ha  More...
  • 5. How do I cancel my membership? Views: 2439 Public
    To cancel your entire membership, including associates, anytime during your membership year, please call the Member Service Center at 800.222.6424 to speak with one of our Customer Service Representatives.
  • 6. Can I remove an associate from my membership plan? Views: 1234 Public
    If you wish to remove an associate, you may do this during your renewal period by clicking on Renew/Pay My Bill from My Account . On the Membership Renewal screen, you will click on Remove next to the associate you wish to remove. You will be asked to Confirm this removal by clicking on Yes or No. If your membership is on automatic renewal, you will need to contact the Member Service Center at 800.222.6424 if you wish to remove an associate from your membership account. To cancel an associa  More...
  • 7. Why can't I see my policy? Views: 971 Public
    Certain policies, based on type and region, are not available for view on our site. Please contact your agent or our Member Service Center at 800.222.6424. They will answer any questions you may have.
  • 8. How do I get reimbursed for towing or vehicle lockout services? Views: 867 Public
    If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services. To obtain reimbursement, follow these steps: Go to the AAA.com website, click on Contact Us at the bottom left corner of any page. Click on Roadside Assistance Reimbursement Form under Download A Reimbursement Form. You can also call to request a copy of the form at 800.222.6424 or pick up a copy at a near  More...
  • 9. I clicked on "Forgot Password?" but never received an email. What should I do? Views: 789 Public
    If you did not receive an email in your inbox, it may be in your spam folder. If you only tried once, you could attempt to reset your password a second time. The password reset link sent to your email address is only valid for two hours. If you never receive a password reset email, you’ll need to contact us to reset your password. We’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813 , or online via email . If you contact us via email, please include your membersh  More...
  • 10. How do I change my Email Address, User ID and/or password? Views: 703 Public
    Select Sign In at the top of any page and enter your User ID/password, OR click on My Account if you are already logged in. Go to Change Email Address, Change User ID , or click Change Password under Contact Profile Information to make the necessary changes. If you need further assistance, please contact our Technical Support at 877.736.7813.
We provide you with the most accurate and up-to-date information available, however, to ensure that you receive the most current information, please feel free to call 1-800-222-6424