If you are in need of service, please call AAA. We do not reimburse members that do not call AAA, with the exception of a police-ordered tow or a crash in which the member is unable to call AAA.  

If you are unable to obtain assistance directly from AAA, call the nearest service station and pay for the service rendered in full. Then, submit an application for reimbursement consideration as soon as possible and within 30 days of the service here Emergency Roadside Assistance Reimbursement Form.

Your reimbursement form must include a paid, itemized receipt of the service provided. The paid receipt must be under the name of the AAA member requesting reimbursement. The receipt must be on the service facilities imprinted invoice detailing the services provided. The receipt must include date of service, name of member requesting reimbursement, vehicle serviced and the location of breakdown. We do not consider reimbursement for receipts over 60 days old. 

Services and fees we will not reimburse include: tire repair, parts and labor, storage fees, gratuities, impound fees, clean up fees, admin fees, credit card fees, towing of stolen vehicles, towing to junkyards, more than one tow per disablement, towing a vehicle just purchased or vehicles with snowplows (unless the plow can be removed by the member before requesting service).  

We will not reimburse members for any services not covered by the terms of a AAA membership, as detailed by the terms and conditions of Emergency Roadside Assistance. Further information about eligible vehicles may be found there as well.  

If the member is on a monthly payment plan, all unpaid dues for the year must be collected before an application for reimbursement may be processed. We will not reimburse members who have used all their service calls for the membership period. A new membership is subject to a three-day waiting period before AAA service can be requested or a service fee can be paid to bypass this waiting period. If requesting reimbursement for a service within this waiting period, the service fee must be paid in full.  

Please allow up to 4 weeks from the date your reimbursement form is submitted for processing. Incomplete documents or receipts without adequate information may delay processing. Please call member services for an update on your reimbursement request. Reimbursements will be sent to the address listed on the membership. 

You can also contact us by calling Member Services or at your local AAA Minneapolis office location.