The Sign In screen has the option to recover your User ID and reset your password.

To use the Need Help Signing In? self-serve option, you’ll need the following information:
  • Your name
  • Your membership/insurance policy number
  • The ZIP code where you receive mail/bills for your membership/insurance policy number
When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did not activate your account and no longer have the original activation email, you’ll need to contact us.
 
If you need help creating or accessing an online account, we’re available Monday-Friday 8am-6:30pm Eastern at 877.736.7813, or online via email. 
 
If you contact us via email, please include your membership or insurance policy number, your contact information and a brief description of the issue.