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  • 1. Where can I find the latest information about all my membership benefits? Views: 264 Featured Content Public
    You’ll find up to date member benefits at aaa.com/memberhandbook .
  • 2. What do the AAA Diamond Ratings mean for hotels and restaurants? Views: 834 Public
    AAA/CAA inspectors have evaluated and rated each of the lodging and restaurant establishments in the AAA TourBook® guide series to ensure quality travel information for our members. All properties must meet AAA minimum requirements (for lodgings) concerning cleanliness, comfort and security or AAA minimum requirements (for restaurants) pertaining to cleanliness, food preparation and service. Eligible applicants receive an unannounced evaluation by inspectors that include two distinct comp  More...
  • 3. How do I order maps and TourBooks to be delivered to my home? Views: 611 Public
    To order maps, click on Triptiks Maps from the drop down menu under Travel. On the Road Trip Planning page, click on Order Maps under Order for Home Delivery. You will be asked to login to access this feature. On the Order Travel Publications page, you will choose the maps you need and then fill in the mailing information on the next page. Please allow 8-10 business days for processing of your maps request. You can no longer receive tourbooks to your home nor can you get them from your local  More...
  • 4. Where can I mail my payment? Views: 454 Public
    If you choose not to make a payment online or through our toll-free phone number for your AAA membership or your insurance policy, you can mail your payments to the following addresses. Please ensure you include the policy and/or membership number to indicate where you would like your payment applied. Membership: AAA Membership, P.O. Box 740265, Cincinnati, OH 45274-0265 Insurance: If your policy number begins with AUT, HOM, MHM or PUP: Mail payments to: AAA Insurance, P.O. Box 740860, C  More...
  • 5. How do I get reimbursed for towing or vehicle lockout services? Views: 401 Public
    If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services. The preferred method for faster review is to submit online at AAA.com/Roadside . You may also submit via US mail: Attn: ERS Back Office, AAA, P.O. Box 200, Dearborn, MI 48121 Complete the Road Service Reimbursement Form (located at AAA.com/Roadside ) and mail it with the original paid receipt to AAA. Receipt mu  More...
  • 6. How do I arrange for roadside assistance if my car is disabled? Views: 358 Public
    If you need roadside assistance, no matter your location, you can request it via the AAA Mobile App, online through AAA.com/RoadsideAssistance or you can call the number supplied on your AAA Membership Card. When the service provider arrives, they will request to see your AAA Card and your photo ID. (Your digital membership cards are available in digital wallet). If you don’t have your card with you, call us anyway and we will verify that you are a member. NOTE: If you have the AAA Mobi  More...
  • 7. What is the limit for roadside assistance calls under my AAA Membership? Views: 337 Public
    In fairness to all members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. To help control membership dues, AAA has a call limit on roadside assistance usage. After the last call, the member may continue to call AAA for service, but must be prepared to pay the service provider for services rendered. These service limits enable AAA to continue providing reliable, high-quality, cost-effective roadside assistance. Consult the member handbook for more details   More...
  • 8. How do I request a Car Travel Interruption reimbursement? Views: 327 Public
    If you’re traveling by car and are 100 miles or more away from your home and have a breakdown or accident, or if your vehicle is stolen while en route, we’ll reimburse you for emergency expenses up to the value of $600 for Classic Members. Requests for reimbursement must be submitted within 60 days of the event. Reimbursable expenses include: Meals and lodging Car rental Transportation home or to your destination within 72 hours AAA Plus Members have protection up to $1,000 and A  More...
  • 9. Where can I find the Roadside Assistance policy for towing? Views: 303 Public
    For complete details of our Roadside Assistance, please review our Member Handbook . You will find the following information: Who’s eligible Services provided Towing considerations Eligible vehicles Vehicles not eligible for service Limitations Extreme service conditions Limitations and more
  • 10. How do I add my Auto or Home insurance products to My Account? Views: 291 Public
    If you’ve already created a My Account either as a Guest, Insurance, or a Member, you should see a section for My Insurance under My Account. This section is where you would register your available insurance policies. You will need to provide the policy number as it appears on your bill. Please follow the instructions below to register your home and/or auto policy information online: Visit AAA.com and click on Sign In and then click on My Account OR click on My Account, if already logg  More...
We provide you with the most accurate and up-to-date information available, however, to ensure that you receive the most current information, please feel free to call 1-800-222-6327.