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  • 1. I need to replace my AAA membership card. What do I need to do? Views: 311 Featured Content
    Click on Print My AAA Card from the drop down menu under Membership. You can then choose to print a card for you and/or your associates OR print and have one mailed to you. Click the word Print in the top left corner of the window with the cards to print your temporary card. You will then receive your permanent card within 7-10 business days, if you choose that option. To go directly to Order New Card, click here . You can also contact the Member Service Center at 800.236.1300 for assistance  More...
  • 2. Where can I find the latest information about my membership benefits? Views: 227 Featured Content
    You’ll find the list of member benefits by clicking on Compare Benefits from the drop down menu under Membership. You will be able to compare the three different plans: Classic, Plus and Premier. Consult the membership handbook for more details. To go directly to Compare Benefits, click here .
  • 3. I am having problems with my online account User ID/password. What should I do? Views: 899
    The “Sign In” screen has options to recover your User ID and reset your password. To use these self-serve options, you’ll need the following information: Your name Your membership/policy number The ZIP code where you receive mail/bills for your membership/policy When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did not activate your account and no longe  More...
  • 4. Can my family members be on my AAA membership? Views: 422
    Associate memberships are available to the Primary Member's spouse and unmarried dependent children under 21 years of age living in your home, and through age 25 if attending an institution of continuing education as a student. If your student is going to school in another state, you may still add them to your membership. They will be added as an associate to your membership with your address, provided they meet the criteria for associate membership. You can add a family member to your m  More...
  • 5. How do I cancel my membership? Views: 324
    To cancel your entire membership, including associates, anytime during your membership year, please call the Member Service Center at 800.236.1300 to speak with one of our Customer Service Representatives.
  • 6. I forgot my User ID/password. What do I need to do? Views: 279
    The “Sign In” screen has options to recover your User ID and reset your password. To use these self-serve options, you’ll need the following information: Your name Your membership/policy number The ZIP code where you receive mail/bills for your membership/policy When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did not activate your account and no longe  More...
  • 7. Can I remove an associate from my membership plan? Views: 276
    If you wish to remove an associate, you may do this during your renewal period by clicking on Renew Membership. On the Membership Renewal screen, you will click on Remove next to the associate you wish to remove. You will be asked to Confirm this removal by clicking on Yes or No. If your membership is on automatic renewal, you will need to contact the Member Service Center at 800.236.1300 if you wish to remove an associate from your membership account. To cancel an associate outside your re  More...
  • 8. How do I create a User ID and Password? Views: 232
    Creating a User ID and password is part of setting up an online account. You can select the Sign In option at the top of most pages on the site to get started. From the sign in screen, select the Create New Account option. You can create your account using your membership or insurance information. You’ll be able to add other products once you’ve created your account. To create your account using membership information, you’ll need your membership number. To create y  More...
  • 9. How do I get reimbursed for towing or vehicle lockout services? Views: 204
    If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services. To obtain reimbursement, follow these steps: Go to the AAA.com website, click on Contact AAA in the top right corner of any page. Click on Roadside Assistance Reimbursement Form under Download A Reimbursement Form. You can also call to request a copy of the form at 800.236.1300 or pick up a copy at a nearb  More...
  • 10. Can all members of my family obtain AAA service for our family car(s)? Views: 196
    AAA Membership is an individual membership designed to provide assistance and benefits to the individual, not the vehicle. Only the person named on the card is eligible to receive membership benefits. Eligible enrolled family members will receive their own membership cards to present for service. (Note: Since the membership is focused on the individual, you may use your road assistance benefits for most any eligible vehicle you are riding in or driving. You’ll find a definition of an eli  More...
We provide you with the most accurate and up-to-date information available, however, to ensure that you receive the most current information, please feel free to call 1-800-236-1300