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  • 1. I need to replace my AAA membership card. What do I need to do? Views: 716 Featured Content Public
    To print cards and/or have them sent to you by mail, please click on Sign In at the top of any page and then click on My Account OR click on My Account, if you are already signed in . Once on My Account, please click on Get My AAA Card under I'd Like To: next to the membership card. You will need to put a checkmark in the box under Print Card(s) and/or Request Card(s) Via Mail next to the person's name that needs their membership card or you can Select All to Print and/or Select All for  More...
  • 2. Where can I find the latest information about my membership benefits? Views: 69 Featured Content Public
    You’ll find up to date member benefits at aaa.com/memberhandbook .
  • 3. Can my family members be on my AAA Membership? Views: 1968 Public
    Associate memberships are available to the Primary Member's spouse and unmarried dependent children under 21 years of age living in your home, and through age 25 if attending an institution of continuing education as a student. If your student is going to school in another state, you may still add them to your membership. They will be added as an associate to your membership with your address, provided they meet the criteria for associate membership. You can add a family member to your membe  More...
  • 4. Will road construction be marked on my TripTik routing? Views: 158 Public
    TripTik Travel Planner displays information for Construction (road construction) and Advisories (expected delays) when you click on the Menu button in the top left corner of the TripTik Travel Planner. You will then need to click on the white box next to Construction and Traffic under Map Layers and then click on the X in the dark blue area to return to your route. The road construction is indicated by a solid yellow line, as shown below. The dialog box with construction information appears w  More...
  • 5. How do I make changes or cancel my Weather Alerts account? Views: 103 Public
    You can update your alert locations, change the types of alerts that you receive, how you get your alerts by phone and/or email and you can even deactivate your Weather account by clicking on Sign In and then click on My Account OR click on My Account, if already logged in from the top right corner of any page. You will then need to click on My AAA Extras on the right and then click on Manage Weather Alerts. You can also add alerts for places that you frequent other than your home, like your off  More...
  • 6. Will I receive emails from AAA? Views: 95 Public
    When you register your email address, you are automatically registered to receive emails with AAA advice about savings, travel, advocacy, safety and security topics. Members who create a My Account on AAA.com automatically will be registered to receive emails. Members are able to unsubscribe at any time by clicking on the unsubscribe link at the bottom of any AAA email , which will take you to My Account to unsubscribe or by clicking on My Account, logging in and then clicking on My Profile from  More...
  • 7. I am having problems with my online account User ID/password. What should I do? Views: 94 Public
    The Sign In screen has the option to recover your User ID and reset your password. To use the Forgot User ID and Password ? self-serve option, you’ll need the following information: Your name Your membership/insurance policy number The ZIP code where you receive mail/bills for your membership/insurance policy number When you first create your account, you will be sent an activation email to confirm your address. You must confirm your email address to activate your new account. If you did n  More...
  • 8. Can all members of my family obtain AAA service for our family car(s)? Views: 94 Public
    AAA Membership is an individual membership designed to provide assistance and benefits to the individual, not the vehicle. Only the person named on the card is eligible to receive membership benefits. Eligible enrolled family members will receive their own membership cards to present for service. (Note: Since the membership is focused on the individual, you may use your road assistance benefits for most any eligible vehicle you are riding in or driving. You’ll find a definition of an eli  More...
  • 9. How do I get reimbursed for towing or vehicle lockout services? Views: 93 Public
    If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services. The preferred method for faster review is to submit online at AAA.com/Roadside . You may also submit via US mail: Attn: ERS Back Office, AAA, P.O. Box 200, Dearborn, MI 48121 Complete the Road Service Reimbursement Form (located at AAA.com/Roadside ) and mail it with the original paid receipt to AAA. Receipt mu  More...
  • 10. How do I arrange for roadside assistance if my car is disabled? Views: 92 Public
    If you need roadside assistance, no matter your location, you can request it via the AAA Mobile App, online through AAA.com/RoadsideAssistance or you can call the number supplied on your AAA Membership Card. When the service provider arrives, they will request to see your AAA Card and your photo ID. (Your digital membership cards are available in digital wallet). If you don’t have your card with you, call us anyway and we will verify that you are a member. NOTE: If you have the AAA Mobi  More...
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