All notifications require the user to have an email address and/or cell phone number in their user profile.

See related articles below on how a user can set these up

ADMINISTRATIVE NOTIFICATIONS

Notifications will be sent to administrators with the File Editor role. When internal exchanges are received by the organization and if applicable when actions are performed by the recipient(s) on a ShareLink created in the organization's digital vault.  Administrators will receive an email to the address set in their profile and if applicable, a text message will be sent to the system verified phone number.

For internal exchanges, administrators will receive a notification when:
  • A user exchanges a file with the organization
  • A user exchanges a folder with the organization
  • A file is being exchanged to their account group
  • A folder is being exchanged to their account group

For ShareLinks created in the organization's digital vault, internal users and groups will receive a notification summary of the activity by the recipient(s).  ShareLink activity is tracked within the system and automated notifications are sent via a batch process. If activity occurs on a ShareLink a notification will be sent out detailing the number of uploads and/or downloads done on that ShareLink.

The batch is set to enter the sending queue every five (5) minutes). It could take up to twenty (20) minutes for the notification to send, depending on what is in line in front of the notifications. Our standard delivery time for notifications is between one (1) and twenty (20) minutes. If activity occurs in that time period a notification will be sent out detailing the number of uploads and/or downloads done on that ShareLink.
 
USER NOTIFICATIONS

Notifications will be sent to users when they receive an internal exchange and when ShareLink actions are performed by the recipient(s).  Users will receive an email to the address set in their profile and if applicable, a text message will be sent to the system verified phone number.

For internal exchanges, users will receive a notification when:
  • A file is being exchanged to them
  • A file is being exchanged to their account group
  • A folder is being exchanged to their account group
For ShareLinks, activity is tracked within the system and automated notifications are sent via a batch process. The batch is set to enter the sending queue every five (5) minutes). It could take up to twenty (20) minutes for the notification to send, depending on what is in line in front of the notifications. Our standard delivery time for notifications is between one (1) and twenty (20) minutes. If activity occurs in that time period a notification will be sent out detailing the number of uploads and/or downloads done on that ShareLink.