Below is a link to the entire How To video library for external digital vault users. VSB External User FAQ Videos library FAQ video

Below is a link to the entire How To video library for external digital vault users: VSB External User FAQ Videos Below is a link to the entire How To video library for internal digital vault users: VSB Internal User FAQ Videos library FAQ video

To disable two-factor authentication Sign in to your digital vault Select My Profile on the left-hand menu Click the Two-Factor verification profile option and click Manage You will be directed to the Two-Factor Verification page Click Next Click Disable 2FA You will return to the Two-Factor Verification page with neither verification option selected disable two-factor authentication 2FA

To access your account using a backup verification code The backup verification codes needed for this action were presented when setting up two-factor authentication. Without your device/hardware token or a backup code you will be locked out of your account with no possible way of accessing your information Enter your username and password on the initial login screen and click Login Check the Use a recovery code box, enter your recovery code in the Enter Code field and click Verify The co  More...

To add two-factor verification to your login Note: Two-factor authentication is not available if your digital vault is behind your provider's online banking or mobile app. If this is how you access your digital vault, two-factor authentication should be turned on in front of those applications. There are 2 multi-factor authentication choices available with our platform: Authenticator and Hardware Token To set up two-factor verification Sign in to your digital vault Click My Pr  More...

Yes. If your digital vault has reached its storage capacity you can easily purchase more space. Note: The purchase of additional space for your digital vault is an annual subscription. Virtual StrongBox will automatically bill the credit card on file each year on the purchase date until the subscription is canceled. To purchase additional storage space Sign in to your digital vault Click Buy More Space from the left navigation menu - Click the Subscribe action button Enter your First Name, L  More...

To create a new folder Click Files on the left navigation menu Navigate to the location where you would like the new folder - the root folder (the initial page after clicking on Files) or a subfolder under an existing folder location in your Files directory If you initially create the folder in the wrong place you can always move the folder later using the Move Folder option Click the New Folder action icon - A Create New Folder dialogue box will appear Enter the name of your new folder in th  More...

Some of the many security and privacy features of our digital vault include: Configured on dedicated, redundant storage devices in redundant datacenters rather than a traditional cloud-based model The datacenters have SSAE 18 certification, 24 hour monitoring to assure safety and continuous backup in case of power outages or physical disasters Files are protected with AES 256 bit encryption Files are encrypted in transit and at rest using patented technology Supports Perfect Forward Secrecy (PFS  More...

If you receive an email asking you to update your payment information in your digital vault before renewing your previous space upgrade simply follow these steps: 1) Sign in to your digital vault 2) Click Buy More Space from the left navigation menu 3) Scroll to the Subscription History section and look for the upgrade that is renewing 4) You'll be able to update your payment information by clicking on the $ symbol tab on renewal line. If you never updated your payment information before t  More...

To create a folder upload ShareLink Locate the folder you want to share Click on the additional options menu to the right of the folder - Click Share A Create Share for Folder modal will appear to select options and create the ShareLink Share Name: The default name will show as - 'share direction' share for folder: 'folder name' If you wish to change the name simply enter the desired name of your ShareLink in the text box If you edit the share name and then select a differ  More...