There are two ways to download files when in the organization's mobile app

1.  Create a download share link on your mobile device and email/text it to yourself
  • Locate the file you want to download
  • Click the ellipses menu to the right of the file
  • Click Share
  • Create the share - we recommend Multiple for the Share Option with no Expiration Date and no Pin Code
  • Click Create
  • When the Existing Shares modal appears click either the envelope icon (email) or speech bubble (text) to send the share link URL to yourself
  • Once received by either method click on the share link to access the file
  • Download the file contained in the share link
  • Locate the file in your phone's downloads or Files storage area (i.e., for iPhone it’s in the Files storage area)
  • Click the file and the file should open on your phone.

2.  Use a browser on your mobile device and login to your digital banking platform on the web
  • On your mobile device open a browser
  • Access the online banking login screen for your organization
  • Login to online banking
  • Navigate to your digital vault inside the digital banking platform
  • Click to access your digital vault
  • Locate the file you want to download
  • Click the ellipses menu to the right of the file
  • Click Share
  • Create the share - we recommend Multiple for the Share Option with no Expiration Date and no Pin Code
  • Click Create
  • When the Existing Shares modal appears click either the envelope icon to email the share link URL or speech bubble icon to text the share link URL to yourself
  • Once received by either method click on the share link to access the file
  • Download the file contained in the share link
  • Locate the file in your phone's downloads or Files storage area (i.e., for iPhone it’s in the Files storage area)
  • Click the file and the file should open on your phone.