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  • 1. How can I renew my membership online? Views: 445 Public
    You can renew your membership up to 45 days prior to your membership expiration date. To renew your membership online please follow the following: Log into your AAA.com account Click on the renew button Enter your credit/debit card information Submit your payment If you are having issues with paying your renewal dues online or prefer to make your renewal payment over the phone, please call our Member Services at 1-800-922-8228. bill pay
  • 2. How do I pay my AAA Insurance bill online? Views: 269 Public
    To pay your AAA Insurance bill online, visit https://csaa-insurance.aaa.com/paymybill and follow the instructions on screen. You may choose to make a one-time payment or create a MyPolicy account to make payments, manage autopay, and save payment methods. On the Dashboard or Payments screens, locate the policy for which you'd like to make a payment and select the arrow. Confirm or edit the payment amount. You can choose to pay the minimum due, the full amount, or enter a different amount. Se  More...
  • 3. What DMV services are available at AAA branches in California? Views: 6387 Public
    AAA is committed to helping Members outsmart life's everyday road blocks. We're happy to provide current Members with select DMV services in most of our AAA branches. For more information, visit AAA.com/DMV . AAA branches in California offer the following services: Renew vehicle registration Renew boat/trailer registration Get duplicate registration certificates and temporary operation permits Get replacement registration stickers Order personalized plates Order duplicate plates Reinstat  More...
  • 4. How do I cancel my membership? Views: 1885 Public
    AAA hopes that you never want or need to cancel your membership, but we understand that events occur where canceling your AAA is necessary. To cancel your AAA membership, please contact our Member Services at 800-922-8228. Representatives are available to assist you Monday-Friday 7 am to 9 pm PST and Saturday-Sunday 7 am to 7 pm PST. *At this time you are not able to cancel your membership online or via email
  • 5. How do I file a complaint regarding my AAA Membership or service? Views: 1631 Public
    There are four ways to file a formal complaint: You can contact the Member Experience Department directly at 800-272-2877. Experienced representatives are available to assist you Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time. You can contact the Emergency Road Service or Member Services departments to have the representative file a complaint case. Reach the Emergency Road Service department by calling 800-222-4357. Representatives are available to assist you 24/7. AAA Member Service  More...
  • 6. What are the primary differences between the Classic, Plus, and Premier levels of AAA Membership? Views: 1325 Public
    AAA has three levels of membership: AAA Classic Membership Provides 5 miles of towing per breakdown incident. Members will be responsible for the payment of additional costs and expenses of tows that are in excess of 5 miles. Up to $50 reimbursement for car locksmith services Free fuel delivery AAA Plus Membership Provides 100 miles of towing per breakdown incident Up to $100 reimbursement for car locksmith services Free fuel and delivery AAA Premier Membership Provides 200 miles of free towing   More...
  • 7. How many service calls are included in my AAA membership? Views: 1092 Public
    AAA Membership provides each Member up to an aggregate of four (4) total Emergency Road Services per Membership year. AAA Emergency Road Service coverage includes the following services: Mobile battery service Tire change Fuel delivery Lockout/locksmith service Mechanical aid Towing To find out how many service calls you’ve used during your current Membership year, please call AAA Member Services at 800-922-8228 Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday and Sunday, 7:00 a  More...
  • 8. What services are affected by Coronavirus (COVID-19)? Views: 820 Public
    We are temporarily closing all of our branch locations to the public. These are difficult and uncertain times. AAA is taking action so we can support you as challenges emerge. We have made the decision to close our branches to Members to help mitigate the spread of the Coronavirus (COVID-19). The health and safety of our employees and Members is our top priority. We are still providing roadside assistance. Our roadside assistance continues to operate. If you need assistance, here is our con  More...
  • 9. How do I access my SMARTtrek Information Views: 752 Public
    Visit https://csaa-insurance.aaa.com/mypolicy to create a MyPolicy account to view your SMARTtrek information online. If you need additional assistance, please call SMARTtrek Customer Care at 800-814-4684. Our representatives are available to assist you Monday through Friday 5:00 AM to 7:00 PM (Pacific Time).
  • 10. I cannot sign into AAA.com. Views: 684 Public
    Troubleshooting Tips Your user ID is the email address that you used to register on AAA.com . Passwords are CASE SENSITIVE. Be sure to manually type your email address and password; do not use any auto-fill functionality. If you are still having trouble, you can try to create a new online account by visiting AAA.com/login . What if I can't remember the password I used to create my AAA.com account? Click here to reset your password. If you don’t see a password reset email in your inbox,  More...