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  • 1. What are the primary differences between the Classic, Plus and Premier levels of membership? Views: 1749
    AAA has three levels of membership: AAA Classic Membership provides 5 miles of free towing in any direction from the disablement. Mileage charges per mile may be incurred and will be the member’s responsibility if the requested tow is over 5 miles $50 Car Locksmith Reimbursement Free Fuel Delivery Membership AAA Plus provides 100 miles of free towing in any direction from the disablement $100 Car Locksmith Reimbursement Free Fuel and Delivery AAA Premier Membership provides 200 mile  More...
  • 2. How do I access my SMARTtrek Information Views: 1430
    Visit https://csaa-insurance.aaa.com/mypolicy to create a MyPolicy account to view your SMARTtrek information online. If you need additional assistance, please call SMARTtrek Customer Care at 800-814-4684. Our representatives are available to assist you Monday through Friday 5:00 AM to 7:00 PM (Pacific Time).
  • 3. How many service calls are included my AAA membership? Views: 1051
    AAA Membership provides each Member with Emergency Road Service up to a total of four (4) times in a Membership year per member . Emergency Road Service coverage includes the following services: Mobile Battery Service Tire Change Fuel Delivery Lockout/Locksmith Service Mechanical Aid Towing
  • 4. What is AAA Emergency Road Service? Views: 1022
    With AAA on your side, you're prepared for an emergency before it happens. AAA will come to your aid 24 hours a day -- weekends, holidays, rain or shine. You're covered in any car -- whether you're the passenger or the driver -- anywhere in the U.S. or Canada. As a AAA Member, your first four service calls are free! Without AAA, a breakdown can be a serious problem and just one tow could cost over $100. AAA Members enjoy the peace of mind that comes from knowing round-the-clock help   More...
  • 5. How do I apply for Reimbursement Consideration for Emergency Roadside Service? Views: 681
    AAA prefers that members use its emergency road service whenever possible. However, there may be times when AAA services are not available such as during times extreme weather conditions or the lack of a AAA contractor in a particular area. In these cases our members may submit a reimbursement form with their original paid receipts for reimbursement consideration. Please be sure to always keep copies for your files. Please allow 4-6 weeks for processing. For your convenience, print and fill out  More...
  • 6. How do I request a replacement Membership Card if mine is lost, stolen, or out of date Views: 558 Updated
    We fulfill membership card requests for Alaska, Arizona, Montana, Nevada, Northern California, Utah and Wyoming. Although AAA is nationwide, each territory has their own association and their own website to support their Members. If you do not live in the states listed above, please visit www.aaa.com/stop and enter the zip code in which your Membership originated from. Doing this will re-direct you to your current club's website where you will be able to contact your club directly. You m  More...
  • 7. How do I cancel my membership? Views: 494 Updated
    AAA hopes that you never want or need to cancel your membership, but we understand that events occur where canceling your AAA is necessary. To cancel your AAA membership, please contact our Member Services at 800-922-8228. Representatives are available to assist you Monday-Friday 7 am to 9 pm PST and Saturday-Sunday 7 am to 7 pm PST. *At this time you are not able to cancel your membership online or via email
  • 8. How do I change my membership plan online? Views: 446
    To change your membership plan online, please follow the instructions below. To get started, sign-in to your My Account using the email address and password you registered with. Once logged in, please click the 'Change Your Membership Plan' link to the bottom-left of the page. Choose the new plan you wish to have, review the prorated charges for the remainder of your term, and provide your payment information. If you are having difficulty completing this change, please call our Member Se  More...
  • 9. What AAA memberships cover RVs and/or Motorcycles? Views: 445
    AAA offers several plans that will keep your RV and/or motorcycle covered when your on the road. These membership plans vary by residential location. Arizona ​ AAA Plus RV - Covers both RVs and Motorcycles at the AAA Plus level of 100 miles of tow AAA Plus Motorcycle - Covers Motorcycles onlu at the AAA Plus level of 100 miles of tow Utah Plus RV - ​Covers both RVs and Motorcycles at the AAA Plus level of 100 miles of tow Premier - Covers both RVs and Motorcycles at the AAA Premier level of 2  More...
  • 10. How do I file a complaint regarding my AAA service or membership? Views: 229
    There are three ways to file a formal complaint regarding your AAA service or membership. You can contact our Member Experience Department directly at 1-800-272-2877. Experienced representatives are available to assist you Monday-Friday 8:30 am to 5:00 pm PST You can contact our Emergency Road Service or Membership Departments to have the representative file a complaint case. The Emergency Road Service Department can be reached at 1-800-222-4357. Representatives are available to assist you   More...