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1.
What is Approved Auto Repair (AAR)? Views: 170
Approved Auto Repair is an AAA member benefit designed to help direct a member to a pre-screened reputable automobile repair facility for quality auto repairs. AAR facilities sign agreements to provide reliable, high-quality service performed by ASE certified technicians, to perform free maintenance inspections for members who schedule service and to abide by AAA decisions in service disputes. To locate an AAR shop near you, click here .
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2.
How long has AAR been available to members? And how do I find an approved facility? Views: 151
AAR was established in 1975 in limited areas. It has been expanded to more than 8,000 AAA Approved Repair facilities in the United States and Canada. The program is available in all AAA territories. Contact your local branch, call toll-free 800.AAA.HELP (222.4357), or visit AAA.com to find the facility nearest you.
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3.
What is the benefit of AAR to the AAA Member? Views: 149
AAA screens each facility for reliability, honesty, fair pricing, cleanliness and training of staff, and stands behind the repairs performed and will assist the member in the event of a dispute regarding those repairs. AAA Approved Auto Repair Facilities not only meet AAA's tough performance standards while providing reliable and courteous service, they are required to provide AAA members with: Free Multi-Point Vehicle Maintenance Inspection - Approved Auto Repair Facilities will perform a More...
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4.
What are the standard requirements for an AAR facility? Views: 141
AAR facilities are required to provide members with: Free multi-point vehicle maintenance inspection for items most commonly related to roadside breakdowns which include tires, belts and hoses, 24-month/24,000 mile warranty for parts and labor on work done (for most repairs, unless otherwise noted). Returned Parts: When parts are replaced, upon request the old parts will be returned to you if they do not have to be sent back to the manufacturer for warranty or exchange. Guaranteed estimate eith More...
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5.
If a shop has an "AAA" sign out front, does that mean they are AAA Approved for repairs? Views: 133
As long as the sign reads, Approved Auto Repair.
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6.
How does AAA know the shop continues to perform quality repairs? Views: 132
AAA has an ongoing facility service evaluation feedback system in place. The quality of service our members receive is constantly monitored. If you wish to file an Approved Auto Repair complaint or extend a compliment, please contact the ERS Product Specialist team at 1-866-AAA-CARE (866.222.2273) option 1.
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7.
Is a member entitled to a discount on repairs if they go to an AAR facility? Views: 108
Yes, members receive 10% discount off labor (up to $75.00) on regularly priced services .
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8.
Are these shops only inspected the one time to gain entry into the AAR program? Views: 102
No. The shops undergo an annual re-inspection and are visited several times a year by AAA staff in an effort to uphold AAA's high standards.
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9.
What types of repairs are performed by AAR facilities? Views: 97
AAR facilities must minimally offer most general repairs. Offering more specialized repairs such as transmission work is optional.
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10.
Are AAR facilities the same as contractors that provide towing services for AAA? Views: 76
Sometimes. The contractors who tow for AAA make up the Road Service Network, and if they have a repair facility and meet AAA's high standards and requirements, they can become an Approved Auto Repair facility.
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