This is an online safe deposit box provided to you from your credit union for you to store all your important electronic documents. This secure storage is inside the CU’s online banking for you to use as you would like. The CU is also putting receipts and documents into your personal strongbox and when they do the platform sends you the email that you received. If you do not have online banking you will need to sign up for that service first.

Here is a link to a video that shows how to find your secure storage inside online banking and how to access your documents account.

You might be asked to activate your account if you haven’t done so already
https://ondemand.cuanswers.com/accessing-a-document-in-your-virtual-strongbox/

Here is a short video to tell you more about the FREE service the credit union is providing you
https://ondemand.cuanswers.com/my-virtual-strongbox/

Please reach out to your Credit Union if you have any questions or need any assistance