Knowledge Base

To view a Secure Form before publishing: From the Secure Form Management Administration (SFMA) window, click on the edit icon (pencil button) to edit your Secure Form From the edit window select the blue [Web] button in the top right of the screen, to view More...

You can display the public view of the form and capture the full URL in the address bar of the browser when the page is displayed. The URL to take forms would be: https://applications.digitalmailer.com/DMI/ARBPlus/Applications/Forms/TakeForm.aspx?fid More...

Any user that has been identified by their organization to receive access to Secure Forms, and set up by DigitalMailer to have that access, can view all forms and reports. There is a maximum of 5 users per organization that can be assigned this privilege.

No, a user of Secure Forms does not need to know HTML or have programming knowledge. Secure Forms has an intuitive system with easily comprehended functionality and with its drag and drop feature forms can be created quickly and made instantly accessible More...

To publish a form on your web site: Go to Secure Forms dashboard and locate the form you want to publish to your web site. Open the public view of the form by clicking on the magnifying glass in the right corner From the form view window select select th More...

You will need to add [[ include:spfus.doxim.com ]] to the DNS server of your sending address. The TXT record would typically be added as v=spf1 include:spfus.doxim.com ~all .

From their private CCC library, the Customer will be able to choose from the current statement notice or previously stored eStatements/notices/tax documents. By clicking the VIEW icon, the Customer can view, print or download their information to their ow More...

Top Banner –500x100px (do not go over 100px as it will push WNP content down). Try to keep file size below 150k. Bottom Banner –500x300px. Try to keep file size below 150k. Notifications –Images can be any size as long as it doesn’t More...

Customers do not need their email notification in order to access their Available Statement and Notices Library. They can go directly to your Financial Institution's eStatement link on your website to access their library or inside online banking if y More...

Generally, most clients contract for 18-month storage.

Yes. In fact, all our products focus on capturing the benefits of targeted marketing. You can import MCIF information to present the right offer in the right market at hopefully, the right time. Learn more about our targeted ad engine service at the rela More...

Emails for any client will always come from the following IPs: The DNS that we send from are: SMTP.Digitalmailer.com SMTP1.Digitalmailer.com SMTP2.Digitalmailer.com SMTP3.Digitalmailer.com If you are unable to use the DNS names, the IP addresses below More...

You can visit our web site at http://www.digitalmailer.com and review our product selections. DigitalMailer has many great ideas and clever campaigns to share with clients and can even do custom campaign work, if needed. To learn more, please contact Ern More...

Yes. We provide HTML emails. Within our Client Administration module, you create an email notification or message to be sent to your customer. Along with the notification message, you can provide links to relevant parts of your website, as well as adver More...

XML, HTML and PDF formats. We can support any presentation style you are looking for. presentation formats support XML HTML PDF

No. Moving your statement printing to DigitalMailer is not required and you may keep your current printer if you are satisfied with their service. Adding DigitalMailer's eStatement services to your operational mix will not require changes to your rel More...

One option is that DigitalMailer regularly hosts product demonstrations via the Internet that focus on how financial institutions can use the service. The next scheduled webinar can be found on their website at http://www.digitalmailer.com . You are enco More...

Read the information below to learn about how to set up the MultiFactor Authentication or Click here to watch a brief how to video. Upon first login, you will be asked to select one of three ways to be presented with the multiple factor: Text Message V More...

Security of your data. Multifactor authentication is an approach to security authentication which requires that the user provide more than one form of verification in order to prove their identity and allow access to the system. It takes advantage of a co More...

For your security, access to your profile will only be granted with the one-time secure key that is sent via the established method. Please contact your service provider for additional assistance.

Please contact your service provider for assistance.

A mobile device that can receive text messages. A telephone, either mobile or a landline. A device that would allow the installation of the Google Authenticator application.

The reply feature is one of the most valuable features of the Crisis Notification System and builds the critical Who's Missing report for each outbound message. The reply feature allows disaster coordinators and team leaders to see who has received t More...

The reply feature is one of the most valuable features of the Crisis Notification System and builds the critical Who's Missing report for each outbound message. The reply feature allows disaster coordinators and team leaders to see who has received t More...

Presently, No they cannot respond with information. The reply feature is for receipt acknowledgement only and tracking in the Who's Missing Report. For more information on the reply feature refer to the Exigent911/CMNS Online User's Manual

When using the reply feature the CMS keeps track by channels and can be filtered by type - email, SMS, Voice. Each type can then be sorted by response or no response from the employee. The notification response detail screen for the voice message shows whe More...

We automatically unenroll Customers from bounced emails and then either provide a report in our applications or f orward bounced emails to the Financial Institution, allowing you the opportunity to contact the Customer to get their new email address.