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  • Knowledge Base
  • 1. Where can I view my order history? Views: 835 Public
    Click here to view your order history. You will be required to login to your Membership account.
  • 2. Merchandise Returns and Refunds Views: 583 Public
    Click here to learn more about the AAA Club Alliance Online Return Policy.
  • 3. What is Member Price Match Guarantee? Views: 540 Public
    Our promise to our members: If an AAA Mid-Atlantic (“AAA M-A”) member finds a lower price currently being advertised as available for purchase at a local competitor’s retail store, for an identical item of qualifying merchandise currently for sale at one of AAA M-A’s local retail stores, AAA M-A will match that price if: You must be an active member of AAA M-A in good standing at time of purchase and price match. The item must be the same brand and item number as the item  More...
  • 4. Can I change or cancel my Online Store merchandise order? Views: 352 Public
    We will do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. If you'd like to cancel the order please call 1-866-MEMBERS (1-866-636-2377).
  • 5. Shipping Policy Views: 328 Public
    Click here to view the Shipping Policy.
  • 6. Why was my credit/debit card declined? Views: 169 Public
    Your credit/debit card may have been declined for any of the following reasons: The credit/debit card number entered is invalid Expiration date is incorrect Security code is incorrect Insufficient funds available to cover the value of the order Other account information entered does not match your records on file
  • 7. If I am purchasing something from your website, how do I know my credit card is secure? Views: 148 Public
    AAA maintains physical, technical and procedural security measures to protect the confidentiality of your personal information. AAA.com utilizes Secure Sockets Layering ( SSL ) to encrypt the information you provide (including, but not limited to, name, address and credit card number).
  • 8. What happens if I receive a damaged or defective items? Views: 117 Public
    If you receive a damaged or defective product please contact Customer Service at 1-866-MEMBERS (1-866-636-2377) or contact us via email at aaamerchandiseorders@aaamidatlantic.com .