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  • Knowledge Base
  • 1. How do I get a replacement membership card? Views: 10576 Featured Content Public
    We now offer digital membership cards online! To get your membership card for your Apple or Google Wallet, log in to your online account and select Add to Google Wallet or Add to Apple Wallet. If you prefer the plastic card, please contact AAA at 1-844-945-0621. The replacement card will be sent via USPS mail in 7- 10 business days.
  • 2. How do I cancel or downgrade my membership? Views: 13703 Public
    We hate to see you go but understand that life changes require you to cancel your membership or household members. Please have the Primary Member call our Member Services department at 1-866-MEMBERS (1-866-636-2377) to cancel or remove a household member.
  • 3. Will I be reimbursed if I use another towing company when AAA isn't available? Views: 6031 Public
    If AAA Roadside Assistance is not available and you obtain service from a non-AAA facility, you are entitled to reimbursement up to the amount it would have cost us to provide the service under similar circumstances. Except for certain toll roads, where AAA service is restricted, you must make every effort to secure AAA Roadside Assistance first. To apply for reimbursement consideration for non-AAA facility expenses, please complete the reimbursement form on the AAA web site​ . Please be aware i  More...
  • 4. How many cars are covered by the AAA membership? Views: 6004 Public
    Your AAA Membership covers you rather than your vehicle. Any member currently active on the account will be covered for Emergency Road Services in any vehicle they are driving or riding in as long as that type of vehicle is covered. You could be in a friend's car, and you are covered if it breaks down. Many AAA Members forget that because we cover people, not cars, other family members are not covered when driving your vehicle. Please click here Member Benefits Guide to view the Member B  More...
  • 5. How do I update my payment (credit card or bank account) information for my Automatic Membership Renewal payment? Views: 5761 Public
    Only the Primary Member can update the payment information. Visit https://cluballiance.aaa.com/my-aaa/manage-membership/renewal-settings, select Edit, update your preferred payment method, and submit. You may also call 1-866-636-2377 or visit a Local AAA Store : https://cluballiance.aaa.com/about/stores
  • 6. I have permanently moved, how do I transfer my membership from another state? Views: 4376 Public
    Rest assured, your current AAA membership will remain valid to use anywhere in the United States or Canada until the expiration date. Prior to the account expiration date, please call the Membership Department at 1-866-MEMBERS (1-866-636-2377) or stop by your local AAA store to transfer your membership to the AAA Club covering your new address.
  • 7. How do I enroll in the Protect My ID benefit? Views: 2796 Public
    To enroll for one of the Protect My ID® plans, you will need to login into your AAA.com online account. If you do not have an online account, click here to create one Once you have logged in, please visit www.AAA.com/IDTheft to choose a plan and to enroll. If you prefer you may also enroll by calling Experian at 1-877-440-6943
  • 8. How do I add an Associate (other household driver) to my Membership? Views: 2690 Public
    You must be logged in as the Primary Member and have your online profile linked to your Membership. From My Membership , select Household Members or Add Member , enter the Associate’s information, and complete payment. The Associate will receive an email to create an online account or can do so at https://cluballiance.aaa.com/my-aaa/login using their Membership number. You may also call 1-866-MEMBERS or visit a Local AAA Store : https://cluballiance.aaa.com/about/stores
  • 9. How do I opt out of future offers from AAA? Views: 2326 Public
    To be removed from future AAA offers please click here to complete your request. Please note that it may take up to 90 days to complete your removal request. We appreciate your patience should you receive any AAA offers during this timeframe.
  • 10. Can you help me with towing benefit questions? Views: 2030 Public
    For details on your membership towing benefits, please consult the Member Benefits guide . For your convenience this Member Guide is contained in the Membership section of our website, under the heading of Membership Benefits Guide. If you like further assistance with your request, you may also contact AAA via telephone at 1-866-MEMBERS or visit one of our Local Stores .