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  • Knowledge Base
  • 1. How do I get a replacement membership card? Views: 10303 Featured Content Public
    We now offer digital membership cards online! To get your membership card for your Apple or Google Wallet, log in to your online account and select Add to Google Wallet or Add to Apple Wallet. If you prefer the plastic card, please contact AAA at 1-844-945-0621. The replacement card will be sent via USPS mail in 7- 10 business days.
  • 2. How do I cancel or downgrade my membership? Views: 16323 Public
    We hate to see you go but understand that life changes require you to cancel your membership or household members. Please have the Primary Member call our Member Services department at 1-866-MEMBERS (1-866-636-2377) to cancel or remove a household member.
  • 3. How many cars are covered by the AAA membership? Views: 7483 Public
    Your AAA Membership covers you rather than your vehicle. Any member currently active on the account will be covered for Emergency Road Services in any vehicle they are driving or riding in as long as that type of vehicle is covered. You could be in a friend's car, and you are covered if it breaks down. Many AAA Members forget that because we cover people, not cars, other family members are not covered when driving your vehicle. Please click here Member Benefits Guide to view the Member B  More...
  • 4. Will I be reimbursed if I use another towing company when AAA isn't available? Views: 7304 Public
    If AAA Roadside Assistance is not available and you obtain service from a non-AAA facility, you are entitled to reimbursement up to the amount it would have cost us to provide the service under similar circumstances. Except for certain toll roads, where AAA service is restricted, you must make every effort to secure AAA Roadside Assistance first. To apply for reimbursement consideration for non-AAA facility expenses, please complete the reimbursement form on the AAA web site​ . Please be aware i  More...
  • 5. How do I update my credit card information for my Automatic Membership Renewal payment? Views: 6790 Public
    The Primary Member is responsible for updating all account information online. To update the credit/debit card information for Automatic Renewal of the membership, you must be the Primary Member and logged in to your online profile. To Change Online: Please click here to be taken to the Manage Automatic Renewal page. On the Manage page, click Edit to update the credit/debit card information. Click Submit to save the changes that you made. You may also update this information by contacting   More...
  • 6. I have permanently moved, how do I transfer my membership from another state? Views: 5909 Public
    Rest assured, your current AAA membership will remain valid to use anywhere in the United States or Canada until the expiration date. Prior to the account expiration date, please call the Membership Department at 1-866-MEMBERS (1-866-636-2377) or stop by your local AAA store to transfer your membership to the AAA Club covering your new address.
  • 7. How do I add an associate (other household driver) to my membership? Views: 2848 Public
    To add an associate (other household driver), you must first be logged into the website as the primary member in your household. This online profile also needs to be linked your membership. Then: Click on MY ACCOUNT Click on Add Household Members and enter their information on the form. Process your payment If you do not have an online account, click here to create one. Click here to access your account and add another household driver. If you are not logged in you will be prompted to lo  More...
  • 8. How do I change my address? Views: 2652 Public
    To change your address, you must be logged into the website using your online account and be the primary on the membership. If you do not have an online account, click here to create one. To Change Online: Please log into your online membership account, if already logged in then proceed to the following steps: Click AAA Membership on the top navigation bar Click My Account in the drop-down navigation Click the Personal Information tab Modify your information and click update To Change Offline:  More...
  • 9. How do I enroll in the Protect My ID benefit? Views: 2610 Public
    To enroll for one of the Protect My ID® plans, you will need to login into your AAA.com online account. If you do not have an online account, click here to create one Once you have logged in, please visit www.AAA.com/IDTheft to choose a plan and to enroll. If you prefer you may also enroll by calling Experian at 1-877-440-6943
  • 10. How do I update the name on my digital (or plastic) membership card? Views: 2277 Public
    To change the name on your membership card please contact AAA via telephone at 1-866-MEMBERS (1-866-636-2377) or visit one of our Local Stores . Please be advised that AAA reserves the right to request documentation of your name change (i.e. marriage certificate, driver’s license, etc) in order to process a name change request.