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  • Knowledge Base
  • 1. What is the difference between Basic, Plus and Premier memberships? Views: 906
    The biggest difference is in the towing Emergency Roadside Assistance benefit. For more detailed information please see the member handbook or compare membership plans side-by-side. Basic Membership Provides 4 service calls per membership year. Free towing from the scene of your disablement of up to 5 miles of free towing in any direction. If you wish to be towed to your favorite mechanic - and he is located more than 5 miles from the breakdown - mileage charges may apply. Plus Membership Provid  More...
  • 2. What is included in my five miles of free towing? Views: 768
    AAA will travel any distance to get to a stranded member. Once there, AAA's Basic membership provides free towing back to the contractor's facility, or 5 miles of free towing in any direction from the disablement. That's sufficient to get you to a repair facility in over 90% of cases. If you wish to be towed to your favorite mechanic - and the shop is located more than 5 miles from the breakdown - mileage charges may apply. Learn more about Emergency Roadside Assistance . AAA's P  More...
  • 3. How do I manage my membership online? Views: 730
    To access to your membership information online, add your AAA Minneapolis membership number to your online account. Sign in to aaa.com Click on My Account in the upper-right corner to log in If you have already added your membership number, you will see your current membership information. If you haven't added your membership number, you will see the following message: Our records indicate you are not a AAA member. Click on add your membership number On the following page, under Are y  More...
  • 4. How can I cancel my AAA membership? Views: 469
    Call AAA Membership Service Center at 952-927-2567 and a customer service representative will be happy to assist you.
  • 5. Can I join AAA today and immediately request emergency roadside assistance, or is there a waiting period? Views: 454
    Your AAA membership is active as soon as payment is received.
  • 6. How do I make an online payment for membership, insurance, or credit card? Views: 338
    AAA Membership You may renew your membership online Insurance Securely view and pay bills, renew your policy or check on claims on the Manage My Insurance page. AAA Member Rewards Visa Credit Card After you receive your credit card and activate your account, visit the online banking center and follow the simple instructions to set up your account.
  • 7. What is the difference between Primary members and Associate members? Do they receive the same benefits? Views: 310
    Associate members receive the same benefits as the primary member. Primary Member The Primary Member is the first person in the household to join AAA. Only Primary members can make changes to a membership. Associate Members Associate Members are a spouse/partner, dependent child up to age 25 who reside in the same household or away at school.
  • 8. How many cars are covered with my AAA membership? Views: 222
    Your AAA membership covers you , regardless of what car you are in. You can receive Emergency Roadside Assistance in any vehicle you are driving or riding in as long as that type of vehicle is covered. For example, if you are riding in a friend's car and it breaks down, you are covered. Because we cover people, not cars , other family members are not covered when they are driving your car. If they aren't members of AAA, they can't get any service even in a member's vehicle. To e  More...
  • 9. Can I upgrade my membership and use the new benefits right away, or is there a waiting period? Views: 201
    Members can upgrade their present level of service to AAA Plus, AAA Plus RV, AAA Premier or AAA Premier RV anytime during their membership year. Service fee and additional upgrade costs may apply. AAA Plus, AAA Premier, AAA Plus RV, and AAA Premier RV coverages are effective upon receipt of payment. Members who have used four (4) service calls in the membership year are not eligible to upgrade to Premier or add additional associate memberships.
  • 10. Does AAA provide notary services? Views: 189
    Most of our AAA office locations have Notaries on staff to assist you in witnessing signatures on documents. Please contact a local office to confirm availability.
  • 11. How do I add additional people to my AAA membership? Views: 170
    Add an Associate Member Log in to Your Membership Account and click on Update Associate Member Information Scroll to the bottom of the section and click on the Add an Associate button Additionally, all memberships on an account must be on the same membership plan (Basic, Plus or Premier).
  • 12. What is an Associate member? Views: 155
    Associate members receive the same services and benefits as, and reside within the same household as, the Primary member. Individuals Eligible for Associate Memberships Spouse or partner of the Primary member Dependent children, age 16-25, who reside in the household or who are away at school Extended family members who reside in the same household Associate members cannot make changes to a membership; only the Primary can authorize any changes.
  • 13. What is AAA Plus and how do I upgrade my membership to AAA Plus? Views: 153
    AAA Plus® entitles the Primary member to receive enhanced Basic services, a broader range of emergency road services and a more advanced level of personal protection programs. Get all the details about AAA Basic, Plus and Premier Memberships . You can upgrade your AAA membership by going to Manage My Membership .
  • 14. I just moved to the area and need to transfer my membership from a different club. What is the process for transferring a membership? Views: 132
    If your membership is up for renewal in your current state and your move to Minneapolis is permanent, you will want to transfer your membership to AAA Minneapolis. To transfer your membership, Contact Member Services or call 952-927-2567.
  • 15. How do I upgrade my membership? Views: 129
    If you would like to upgrade your AAA membership: Log in to Your Account On your account page, click the Manage your membership button. In the Membership Status section, on the right side you will see your current membership level and a red Edit button. Click Edit and select the desired membership level from the drop-down menu. Continue through each section of the form, reviewing your associate member(s) and payment information. At the bottom of the Payment Information section, click Su  More...
  • 16. I'm trying to create an online account but the website won't take my membership number. Why? Views: 120
    Check Your Club There are two AAA clubs in Minnesota: AAA Minneapolis, which covers Hennepin county, and AAA MN/IA, which covers greater Minnesota. Which club do I belong to? You can check the club code on your membership card: If the club code is 057, you are a member of AAA Minneapolis. If the club code is 049, you are a member of AAA MN/IA. Visit AAA.com/stop and enter your home ZIP code (the same ZIP code you entered when you joined). This will redirect you to the correct club website. You m  More...
  • 17. How do I renew my membership online? Views: 113
    If you are enrolled in the Automatic Renewal Program, your membership will automatically renew without interruption. AAA will mail you a notice before your anniversary date to remind you that your automatic renewal is coming up, and then automatically charge your credit card. If not, you can renew online , sign up for auto renewal online or call 952-927-2567 to enroll.
  • 18. If I need roadside assistance and AAA is not available, how do I apply for reimbursement for towing expenses? Views: 110
    If AAA Service is not available or AAA contractor access is restricted (toll roads, limited access highway) you may call any nearby service center and submit an application for reimbursement consideration. Pay for the service, obtain an itemized receipt with your name on the service center’s imprinted invoice, and apply for reimbursement within 30 days by filling out the Emergency Roadside Assistance Reimbursement Form . You can also contact us at your local AAA Minneapolis office locatio  More...
  • 19. Can I call AAA to tow my car if it's unattended? Views: 109
    Insurance liability prohibits AAA to service unattended vehicles. You must be within sight of your vehicle in order to obtain service.
  • 20. How do I downgrade my membership? Views: 98
    For security reasons, we do not allow you to remove members, downgrade your membership, or cancel memberships online. To remove services from your AAA membership please call membership services at 952-927-2567.
  • 21. Does AAA membership include trip interruption protection? Views: 98
    Yes, AAA membership includes trip interruption protection benefits. For full details, please see the Automotive Benefits and Services section of the AAA Member Handbook .
  • 22. Does my AAA membership cover me if I locked my keys in the car or lost my keys? Views: 96
    Auto Lock Key Service If your key is locked inside the vehicle, lost or broken; locksmith service is covered up to the limit of benefit, which is determined by your membership plan: Basic membership: up to $75 Plus membership: up to $125* Premier membership: up to $20* Home Lockout Service Home lockout service is provided to members with Premier coverage plans only, up to $200. *Financial limits and coverages are for service within AAA Minneapolis service territory and will be handled by reimb  More...
  • 23. How can I change my mailing address for my membership if I've moved? Views: 77
    Log in to Your Membership Account and click on Update Primary Member Address. Enter your new address and click Save. Note: Only the Primary member will be able to make changes to the address.
  • 24. What is a "club code"? Views: 70
    AAA is a nationwide federation of automobile clubs, and each club has a unique club code. Club codes are indicated on membership cards. The club code for AAA Minneapolis is 057.
  • 25. Can I pay my AAA dues by dropping off my payment at a local AAA office? Views: 64
    Yes. We can accept your payment at any of our AAA Minneapolis Office Locations . You may also make your payment online .