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  • Knowledge Base
  • 1. Why can't I log in to AAA.com? Views: 523
    Online Account Login Help To reset your password, go to the Online Account Page and click on the Forgot your password? link. If resetting your password does not work, contact us for assistance.
  • 2. Where can I find a list of AAA Minneapolis office locations? Views: 249
    AAA Minneapolis Club Office Locations More Twin Cities National AAA Office Locations
  • 3. How can I get a copy of my insurance card or policy information? Can I download and print my insurance card? Views: 199
    AAA Minneapolis Insurance Agency is an independent agency, providing insurance coverage from many insurance partner providers. Online services vary by partner, and are maintained separately from your AAA Minneapolis online account and membership. To request a copy of your insurance card or policy details, contact your insurance provider directly. A list of providers with links to their website and contact information can be found on the Manage My Insurance page . If you are unsure which provider  More...
  • 4. Why can't I log in to the AAA Mobile App? Views: 122
    Username and Password Help To log in to the AAA Mobile App, you will need to have a AAA Online Account . You will use the same username and email address for both your Online Account and the AAA Mobile App. If you have forgotten your password, visit the Online Account page and click the Forgot Your Password? link to reset your password. ZIP Code Help The AAA Mobile App will ask for your ZIP code in order to provide your club's custom experience. The ZIP code you enter in the app will need   More...
  • 5. Why are there different hours specifically for license, permit, and ID card transactions? Views: 96
    To reduce wait times in our License Vehicle Registration Bureau, services for driver’s licenses and ID cards (including REAL ID and Enhanced cards) and permits end 2 hours prior to posted closing times . All other transactions at the License Bureau such as tabs, title transfers, handicap placards, boats, canoes, snowmobiles, etc. are not affected.
  • 6. What is the difference between Basic, Plus and Premier memberships? Views: 653
    The biggest difference is in the towing Emergency Roadside Assistance benefit. For more detailed information please see the member handbook or compare membership plans side-by-side. Basic Membership Provides 4 service calls per membership year. Free towing from the scene of your disablement of up to 5 miles of free towing in any direction. If you wish to be towed to your favorite mechanic - and he is located more than 5 miles from the breakdown - mileage charges may apply. Plus Membership Provid  More...
  • 7. How do I manage my membership online? Views: 642
    To access to your membership information online, add your AAA Minneapolis membership number to your online account. Sign in to aaa.com Click on My Account in the upper-right corner to log in If you have already added your membership number, you will see your current membership information. If you haven't added your membership number, you will see the following message: Our records indicate you are not a AAA member. Click on add your membership number On the following page, under Are y  More...
  • 8. What is included in my five miles of free towing? Views: 590
    AAA will travel any distance to get to a stranded member. Once there, AAA's Basic membership provides free towing back to the contractor's facility, or 5 miles of free towing in any direction from the disablement. That's sufficient to get you to a repair facility in over 90% of cases. If you wish to be towed to your favorite mechanic - and the shop is located more than 5 miles from the breakdown - mileage charges may apply. Learn more about Emergency Roadside Assistance . AAA's P  More...
  • 9. What forms of payment do you accept for License & Vehicle Registration Services? Views: 551
    In addition to cash, AAA Minneapolis accepts the following methods of payment: Check Only local checks are accepted Personal checks must be presented by the account holder; we do not accept blank or starter checks A current government-issued photo ID must be presented by the account holder All returned checks will be subject to a $30.00 service fee Personal checks must be made payable to AAA for the exact amount Cashiers Check/Money Order Your Cashier’s Check or Money Order must be issued   More...
  • 10. What are the busiest times for license & vehicle service? Views: 515
    1st of the month through 10th of the month End of the month Mondays, Fridays and Saturdays Lunch rush – roughly 11:00 a.m. to 1:00 p.m.
  • 11. What is the meaning of life? Views: 499
    We're not exactly sure, but we do know that a AAA membership can make your life a lot better. Learn more about AAA Membership and Compare Membership Plans .
  • 12. How can I cancel my AAA membership? Views: 389
    Call AAA Membership Service Center at 952-927-2567 and a customer service representative will be happy to assist you.
  • 13. How can I get my tabs if I don’t have the reminder notice the state sends out? Views: 278
    If you do not have your renewal notice from the state, you can purchase your tabs from us. If you are the registered owner, bring your driver’s license, vehicle license plate number, and have your auto insurance information available. Insurance information must include company name, policy number, and expiration date. If you are not the registered owner of the vehicle, you must have signed authorization allowing you to purchase the tabs for the owner. The signed authorization document must  More...
  • 14. Can I join AAA today and immediately request emergency roadside assistance, or is there a waiting period? Views: 267
    Your AAA membership is active as soon as payment is received. Basic-level services will be offered in the first 7 days. When upgrading from Basic to Plus, there is a 7-day waiting period before additional coverages will be available.
  • 15. What are the accepted primary and secondary documents for license/vehicle registration services? Views: 221
    You must present either a Minnesota driver’s license, identification card or instruction permit that is current or not expired more than five years if it has a color image of the applicant. A Minnesota driver’s license, identification card or instruction permit that is current or not to be expired more than one year if it does not have a color image of the applicant. If you do not have such a document you must present one primary document AND one secondary document. Primary Documents  More...
  • 16. How do I make an online payment for membership, insurance, or credit card? Views: 220
    AAA Membership You may renew your membership online Insurance Securely view and pay bills, renew your policy or check on claims on the Manage My Insurance page. AAA Member Rewards Visa Credit Card After you receive your credit card and activate your account, visit the online banking center and follow the simple instructions to set up your account.
  • 17. What is the difference between Primary members and Associate members? Do they receive the same benefits? Views: 208
    Associate members receive the same benefits as the primary member. Primary Member The Primary Member is the first person in the household to join AAA. Only Primary members can make changes to a membership. Associate Members Associate Members are a spouse/partner, dependent child up to age 25 who reside in the same household or away at school.
  • 18. How do I transfer a Title? Views: 195
    Please bring the title of the vehicle to our office. If the title cannot be located, the current registered owner needs to apply for a duplicate title. You can apply for a duplicate title at our office. Be very careful when filling out the title as any alteration or erasure voids the title. This applies to any information you might write on the title – sales date, mileage, names of buyers/sellers, boxes you might check off, etc. If you’re not sure, wait until you’re in our offi  More...
  • 19. How many tows do I get with my AAA membership? Views: 182
    Your towing benefits are counted as Roadside Assistance calls. At the Basic and Plus level memberships, each member (Primary or Associate) in your household is allowed four (4) Roadside Assistance calls per membership year. At the Premier level, each member in the household is allowed five (5) service calls per membership year. What if I've already used all of my service calls? You can still call AAA for service, but you will be required to pay the service provider directly.
  • 20. My drivers license/state ID is lost or stolen. How can I get a duplicate? Views: 157
    We can help you replace your lost or stolen Minnesota driver’s license/state ID with the state of Minnesota ID photo and signature on file. Visit our License and Vehicle Registration Services page for more information about office location, hours, and cost.
  • 21. How do I request Roadside Assistance if my car is disabled? Views: 156
    If you need Emergency Road Service, call 1-800-AAA-HELP (1-800-222-4357), or you can request service online . When calling 1-800-AAA-HELP (800-222-4357), your location may be obtained to route your call to the nearest AAA Roadside Assistance Center.
  • 22. I forgot my AAA.com password. How do I reset my password? Views: 144
    Reset your AAA.com Online Account Password To reset your password, go to the Online Account Page and click on the Forgot your password? link. You will receive a one-time, automated email with a link to reset your password.
  • 23. How do I register my car in Minnesota for the first time? Views: 142
    The following is a checklist of the items we will need in order to help you register your vehicle in Minnesota for the first time: Your current ID from Minnesota or another state Your auto insurance information for the vehicle, including the company name, policy number, and expiration date If you purchased your car in another state, and will be transferring the car into your name in Minnesota, bring the title or manufacturer’s certificate of origin, signed off by the seller or dealership y  More...
  • 24. Can I get a passport at AAA? Views: 136
    Only the U.S. Department of State has the authority to grant, issue, or verify United States passports; however, AAA offers application forms and photos at our Travel Store locations to help you begin the process. Passport Photo Prices Application Information
  • 25. Does AAA provide notary services? Views: 133
    Most of our AAA office locations have Notaries on staff to assist you in witnessing signatures on documents. Please contact a local office to confirm availability.