To add multi-factor authentication to your login (if enabled by your service provider)
  • Click My Profile from the left navigation menu
  • Click Login Security
    • There are 3 multi-factor authentication choices available: Text, Voice, Time-Based Authentication
  • In order for the Text (SMS) or Voice option to be available, your phone number must have a 'Verified' status in the system
    • To update your phone number and have it verified
      • Click the Update Phone Number profile setting
      • Enter your phone number into the text field and click Update
      • Click Send Verification Code
      • A prompt will appear to select a verification method
      • Select the verification method and click Send Code
      • Enter the received verification code and click Confirm
      • A success message will appear in the upper right corner of the screen
    • After getting your phone number verified the text(sms) and voice options will be available as choices for Login Security
  • To setup Time-Based           
    • We recommend authenticating with a Time-based One-Time Password (TOTP) mobile application, which automatically generates an authentication code that changes after a certain period of time. TOTP mobile applications provide a six digit number that users must provide in order to login.  The Google Authenticator Mobile App is an example of this type of application
    • Select Time-Based Authentication from the drop down menu
    • Launch the authenticator application on your device and select to add an account.  Choose 'Scan a barcode' and scan the QR code that is shown.  Once the authenticator account is ready, enter the code presented and select to validate
    • Once the authenticator has a valid status click Update