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How do I access my account using a backup verification code?
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Article Information
KBID
510
Date Created:
1/24/2023
Date Modified:
1/25/2023
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Related Content
(2)
To access your account using a backup verification code
The backup verification codes needed for this action were presented when setting up two-factor authentication.
Without your device/hardware token or a backup code you will be locked out of your account with no possible way of accessing your information
Enter your username and password on the initial login screen and click "Login"
Check the Use a recovery code box, enter your recovery code in the Enter Code field and click "Verify"
The code is case sensitive
If you have an 11 character code, including the dash, do not enter spaces (ex. MVSB1-JAN23)
Each backup verification code can only be used once
If the backup verification code was valid and entered correctly it will log you in to your digital vault
Related Content
Get New Recovery Codes
Add Two-Factor (MFA) Authentication to my Direct Login
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How do I access my account using a backup verification code?
https://www.fuzeqna.com/virtualstrongbox/ext/kbdetail.aspx?kbid=510
Email
Password
Forgot Your Password?
Forgot Your Password?
Email
Email:
Security Question:
Security Answer:
Favorite Color:
WARNING:
If your Security Question and Favorite Color do not match what you entered at registration in
DO NOT CONTINUE
and contact us immediately.
Email
Please enter your email address.
Please enter a valid email address.
Confirm Email
Please enter your email address.
The email addresses entered don't match. Please correct.
Password
Password not entered
Please choose a password composed of 6 to 20 varied letters, numbers and special characters, without whitespace characters or any of the following special characters: ' " / \ < >
Retype Password
The retype password must be the same as new password to confirm your password change. Please re-enter the retype password.
First Name
You must supply a first name.
Last Name
You must supply a last name.
Birthdate
(mm/dd/yyyy)
You must enter a birthdate.
The birthdate entered is invalid.
The birthdate entered is invalid.
Company
WARNING:
Password Security Question
Name of High School graduated from
Last name of favorite teacher
Son's middle name
Daughter's middle name
Pet's name
Square footage of home
First girlfriend's/boyfriend's name
What city were you born in?
On what street did you grow up?
What is your mother's maiden name?
What was your high school mascot?
Password Security Answer
You must provide an answer to the password security question in order to recover your password if lost.
Favorite Color
To improve security, you must provide a favorite color.
Terms of Use
I agree to the terms of use.
Your inquiry is being encrypted to protect your privacy.