To update profile information
  • Log into your digital vault
  • Click "My Profile" from the left navigation menu
  • Once the My Profile page has been accessed you can then edit information by clicking the profile item you want to modify.  Settings available for edit are:
    • My Information - First and Last Name
    • Update Password
    • Update Email Address
      • This is a required system field.  The email address can be edited to something else but cannot be removed.
    • Update Phone Number
      • In order to get the number validated after updating you must click the action icon to the right of this setting 
      • Click Send Verification Code
      • A prompt will appear to select a verification method
      • Select the verification method and click Send Code
      • Enter the verification code and click Confirm
      • A success message will appear in the upper right corner of the screen
    • File Type Management - Set restrictions of certain file types from being exchanged to your account or uploaded by a recipient to a shared folder
    • Login Security - Set or update the multi-factor authentication type used on the account login
    • Notifications - Choose whether or not you want to receive notifications
    • Close My Account - Deleting your account is permanent and cannot be undone
  • After the selected profile setting has been edited click Update
  • A green success message will appear indicating that the update was successful

Your personal profile settings can only be edited by you
Multi-factor Authentication setup will require code validation via phone, text, or time based authenticator.  Applicable SMS text rates apply
If you choose to update your phone number setting the multi-factor authentication will be turned OFF and will have to be enabled again