Here's what to expect regarding waiting periods for Emergency Roadside Assistance (ERS) after joining or changing your AAA membership: New Members Added Associates: A 48-hour waiting period generally applies for ERS after your payment is processed. Need Immediate Service? You can request roadside assistance right away by calling (800) 222-4357 . A $75 fee applies to waive the standard 48-hour waiting period. (Note: This fee may be waived in certain safety-critical situations). Membership U  More...

AAA Premier Members are eligible for a complimentary one-day standard car rental when their vehicle requires a non-collision related tow through AAA Roadside Assistance. How to Arrange the Rental: When you call AAA Roadside Assistance at (800) AAA-HELP (800-222-4357) to arrange the qualifying tow, inform the representative you are a Premier Member and wish to use your complimentary one-day rental benefit. The Roadside Assistance representative will help make the arrangements for the rental car.   More...

If you need to file a formal complaint regarding your AAA Membership or a service experience, here are the ways you can contact us: Submit Online: Use our online form to submit your feedback. Please visit our Contact Us / Feedback page and select Feedback or Complaint as the reason for your message. Contact Member Experience Directly: Call the Member Experience Department at (800) 272-2877 . Hours: Monday - Friday, 8:30 AM - 5:00 PM PT. Contact Other Departments: Ask a representative to file  More...

While we encourage contacting AAA directly for roadside assistance, reimbursement may be considered if you needed to use another provider due to exceptional circumstances (like severe weather or lack of AAA service availability in your location). Requirements for Reimbursement Consideration: You must submit a completed reimbursement form. Include the original, itemized paid receipt for the service. Receipts must clearly show: The name of the valid AAA Member who received service. A description o  More...

AAA Membership provides each Member up to an aggregate of four (4) total Emergency Road Services per Membership year. AAA Emergency Road Service coverage includes the following services: Mobile battery service Tire change Fuel delivery Lockout/locksmith service Mechanical aid Towing Please refer to the Membership terms and conditions for more details. To find out how many service calls you’ve used during your current Membership year, please call AAA Member Services at 800-922-8228 Monday t  More...

There are three ways to request roadside assistance from AAA: Online Visit Digital Roadside Request and follow the prompts on the screen. Mobile App In the AAA Mobile App, click on the tow truck “Roadside” icon at the bottom of the screen and follow the prompts on the screen. To download the AAA Mobile App, please visit AAA.com/mobile . Call Please call 800-222-4357 (1-800-AAA-HELP) to place a roadside service request. When requesting ERS, be ready to provide the following: Street ad  More...

If you experience a breakdown, we'll get you back on the road quickly and safely. Together with our network of carefully selected independent contract stations, we offer services that include towing, flat tire, battery jump starts and replacement, fuel delivery, mechanical aid, lockout/locksmith service, and vehicle extrication (winching). With AAA a Membership, roadside service is available 24/7 - weekends, holidays, rain or shine. You're covered in any car, whether you're the passe  More...

AAA offers a three-year AAA Battery Warranty. If your new AAA battery fails testing during its first three years, AAA will give you a new one for free. Please note, battery warranties will now be transferable between Members. Order battery service online or learn more about AAA Battery Service and get a quote for a new battery online here.

If you have already submitted an Emergency Roadside Assistance (ERS) reimbursement request and would like an update on its status, you can contact the Reimbursements Department using one of these methods: By Phone: Call (800) 272-2877 and select Option 5 . Representatives are available Monday through Friday, 8:30 AM to 5:00 PM Pacific Time. If you are directed to voicemail, please leave a detailed message including your name and AAA Membership number so we can return your call. By Email: Send yo  More...

AAA mobile battery service comes to you. The battery service technician tests the vehicle's battery, starter, and charging system. Technicians can jumpstart your battery. And, if the battery fails the test, Members may purchase a AAA-branded battery, which the technician will install for the Member. (Some labor-intensive installations may require additional charges). You also have the option to have the vehicle towed. AAA offers transferable warranties: If vehicle ownership is transferred t  More...