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  • 1. How do I file a complaint regarding my AAA Membership or service? Views: 2848 Public
    There are four ways to file a formal complaint: You can contact the Member Experience Department directly at 800-272-2877. Experienced representatives are available to assist you Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time. You can contact the Emergency Road Service or Member Services departments to have the representative file a complaint case. Reach the Emergency Road Service department by calling 800-222-4357. Representatives are available to assist you 24/7. AAA Member Service  More...
  • 2. How many service calls are included in my AAA membership? Views: 1093 Public
    AAA Membership provides each Member up to an aggregate of four (4) total Emergency Road Services per Membership year. AAA Emergency Road Service coverage includes the following services: Mobile battery service Tire change Fuel delivery Lockout/locksmith service Mechanical aid Towing To find out how many service calls you’ve used during your current Membership year, please call AAA Member Services at 800-922-8228 Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday and Sunday, 7:00 a  More...
  • 3. What is AAA Emergency Roadside Assistance? Views: 726 Public
    With AAA on your side, you're prepared for an emergency before it happens. AAA will come to your aid 24 hours a day—weekends, holidays, rain or shine. You're covered in any car, whether you're the passenger or the driver, anywhere in the U.S. or Canada. Without AAA, a breakdown can be a serious problem, and just one tow could cost more than $100. With AAA Membership, your first four service calls are free. AAA Members enjoy the peace of mind that comes from knowing 24/7 help is  More...
  • 4. How do I apply for reimbursement for Emergency Roadside Assistance? Views: 623 Public
    While AAA roadside services are available any time of day, no matter where you are, we understand special circumstances may arise and require help from another provider—such as extreme weather conditions or the lack of a AAA contractor in a particular area. In these cases, AAA Members may submit a reimbursement form with their original paid receipts* for consideration. Be sure to always keep copies for your files. Please allow 6–8 weeks for processing. For your convenience, print and  More...
  • 5. If I join AAA today and I have car trouble, can I immediately call for Roadside Assistance, or is there a waiting period? Views: 257 Public
    Any new AAA membership or any membership account change regarding upgraded AAA Memberships or added associates is subject to a 48 hour wait period after payment is received. The benefits of the new or upgraded Memberships and added associates, including AAA Emergency Road service, become available to Members only after this 48 hour period is complete. Safety situations will always be handled with the highest attention. In these exceptional situations we may waive the waiting period policy. Altho  More...
  • 6. What options does AAA have for battery issues? Views: 190 Public
    Two types of AAA Battery Services are offered to Members when they encounter battery issues. The first option is a simple jump start to quickly get you back on the road. The second option is to send a battery service* technician to your vehicle. The battery service technician can test the vehicle's battery, starter, and charging system. If the battery fails the test, Members may purchase a AAA-branded battery, which the technician will install for the Member. (Some labor-intensive installati  More...
  • 7. How do I request Emergency Roadside Assistance? Views: 161 Public
    There are three ways to request roadside assistance from AAA: Call Please call 800-AAA HELP (800-222-4357) to place a roadside service request. Online Visit AAA.com/ERS , click on the “Request Road Service Online” button in the banner, and follow the prompts on the screen. Please note: You will need an online account to request ERS online. Mobile App In the AAA Mobile App, click on the tow truck “Roadside” icon at the bottom of the screen and follow the prompts on the scr  More...
  • 8. How do I follow up on a reimbursement consideration request I previously submitted? Views: 127 Public
    Please call 1-800-272-2877 OPTION 5 for an update on your reimbursement consideration request. Representatives are available to assist you 8:30 am to 5 pm PST Monday-Friday. If you are directed to voicemail, you will have the option to leave a message to receive a follow up phone call. Please provide your Membership number when leaving a message. You can also email the Reimbursements Department directly at ERS.Reimbursements@goaaa.com .
  • 9. How do I get a one-day free car rental with a qualifying tow? Views: 90 Public
    If you are a AAA Premier Member, you can call Roadside Assistance and they will arrange a one-day free car rental with a non-collision tow. The car must be rented within 48 hours of the tow service, and the rented car must be returned to the location of initial rental. Fuel and service charges are at Member’s expense. Rentals are available at participating locations in the United States or Canada.
  • 10. What kind of warranty does AAA offer on a AAA Battery? Views: 76 Public
    For vehicles that will not start, AAA road service technicians may provide certain battery services, such as testing of the battery or the vehicle starting and charging systems or attempting to jump-start the battery. If it is your battery, he can replace it for you on the spot. The costs to you would be for the battery itself, and possibly additional labor if your battery is in an odd location. All AAA batteries comes with a 6-year warranty. The first three years include a is a free replacement  More...