Any new AAA Membership or added associates is subject to a 48 hour wait period after payment is received. The benefits of the new or upgraded Memberships and added associates, including AAA Emergency Roadside Assistance , become available to Members only after the wait period is complete. However, you can pay a $75 fee to waive the waiting period and get help right away. Safety situations will always be handled with the highest attention. In these exceptional situations we may waive the waiting   More...

There are four ways to file a formal complaint: You can contact the Member Experience Department directly at 800-272-2877. Experienced representatives are available to assist you Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time. You can contact the Emergency Road Service or Member Services departments to have the representative file a complaint case. Reach the Emergency Road Service department by calling 800-222-4357. Representatives are available to assist you 24/7. AAA Member Servi  More...

With AAA on your side, you're prepared for an emergency before it happens. AAA will come to your aid 24 hours a day—weekends, holidays, rain or shine. You're covered in any car, whether you're the passenger or the driver, anywhere in the U.S. or Canada. Without AAA, a breakdown can be a serious problem, and just one tow could cost more than $100. With AAA Membership, your first four service calls are free. AAA Members enjoy the peace of mind that comes from knowing 24/7 help is  More...

There are three ways to request roadside assistance from AAA: Online Visit AAA.com/ERS , click on the “Request Road Service Online” button in the banner, and follow the prompts on the screen. Mobile App In the AAA Mobile App, click on the tow truck “Roadside” icon at the bottom of the screen and follow the prompts on the screen. To download the AAA Mobile App, please visit AAA.com/mobile . Call Please call 800-AAA HELP (800-222-4357) to place a roadside service request. W  More...

AAA Membership provides each Member up to an aggregate of four (4) total Emergency Road Services per Membership year. AAA Emergency Road Service coverage includes the following services: Mobile battery service Tire change Fuel delivery Lockout/locksmith service Mechanical aid Towing To find out how many service calls you’ve used during your current Membership year, please call AAA Member Services at 800-922-8228 Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday and Sunday, 7:00 a  More...

While AAA roadside services are available any time of day, no matter where you are, we understand special circumstances may arise and require help from another provider—such as extreme weather conditions or the lack of a AAA contractor in a particular area. In these cases, AAA Members may submit a reimbursement form with their original paid receipts* for consideration. Be sure to always keep copies for your files. Please allow 6–8 weeks for processing. For your convenience, print and  More...

Two types of AAA Battery Services are offered to Members when they encounter battery issues. The first option is a simple jump start to quickly get you back on the road. The second option is to send a battery service* technician to your vehicle. The battery service technician can test the vehicle's battery, starter, and charging system. If the battery fails the test, Members may purchase a AAA-branded battery, which the technician will install for the Member. (Some labor-intensive installati  More...

AAA offers a three-year AAA Battery Warranty. If your new AAA battery fails testing during its first three years, AAA will give you a new one for free. Please note, Battery warranties will now be transferable between Members. Order Battery Service Online. Learn more about AAA Battery Service and get a quote for a new battery online here.

Please call 1-800-272-2877 OPTION 5 for an update on your reimbursement consideration request. Representatives are available to assist you 8:30 am to 5 pm PST Monday-Friday. If you are directed to voicemail, you will have the option to leave a message to receive a follow up phone call. Please provide your Membership number when leaving a message. You can also email the Reimbursements Department directly at ERS.Reimbursements@goaaa.com .

If you are a AAA Premier Member, you can call Roadside Assistance and they will arrange a one-day free car rental with a non-collision tow. The car must be rented within 48 hours of the tow service, and the rented car must be returned to the location of initial rental. Fuel and service charges are at Member’s expense. Rentals are available at participating locations in the United States or Canada.